FATIH TURKEL
Falls Church,VA
Summary
Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook. Motivated servers with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
13
13
years of professional experience
Work History
Operation Manager
Ala Restaurant
Washington, District Of Columbia
03.2025 - 05.2025
- Prepared staff work schedules and assigned team members to specific duties.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Addressed customer concerns with suitable solutions.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Directed the hiring process for new staff members including interviewing potential candidates and making final selection decisions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented quality control measures across all organizational functions in order to maintain consistent high standards of product and service delivery.
- Responded to information requests from superiors, providing specific documentation.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Banquet Server
Aka Alexandria
Alexandria
02.2024 - 03.2025
- Portioned, plated and garnished menu items to meet company standards.
- Provided exceptional service to high volume of daily customers.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
Assistant General Manager
Agora
WASHINGTON ,DC
02.2021 - 12.2023
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Ensured that all customers received prompt, friendly, and courteous service.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Assessed product stock and monitored monthly inventory control for corrective action planning to eliminate expenses.
- Resolved customer complaints in a timely manner by listening to their concerns and finding solutions that best fit their needs.
- Managed day-to-day operations including scheduling shifts, ordering supplies, overseeing inventory levels, and ensuring compliance with health codes.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Created monthly financial reports to track sales goals and profit margins.
- Supervised the closing shift team during peak hours of operation.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
Server
OTTOMAN TAVERN
WASHINGTON DC, DC
10.2017 - 01.2020
- Served food and beverages to patrons and immediately remedied issues with orders.
- Presented menus and answered questions regarding items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Front Desk Receptionist
COLONY SOUTH HOTEL
CLINTON , MD
10.2016 - 10.2017
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Front Desk Manager
BLANCO HOTEL
ISTANBUL, TURKEY
02.2014 - 08.2016
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
Bartender
CHATTO HOTEL
ISTANBUL, TURKEY
01.2012 - 01.2014
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Poured wine, beer and cocktails for patrons.
- Checked identification of guests to verify age requirements for alcohol purchase.
Education
HOSPITALITY ASSOCIATE - TOURISM AND HOTEL MANAGEMENT
KOCAELI UNIVERSITY
TURKEY06.2012
High School Diploma -
ERZINCAN HOTEL AND TOURISM HIGH SCHOOL
TURKEY06.2009
Skills
- Business Development
- Team Leadership Strength
- Training and Development Skill
- Employee Scheduling
- Operations Management
- Employee Relations
- Budget Control
- Budgeting and Cost Control
- Inventory Control
Languages
3,3
Education and Training
other,other
Timeline
Operation Manager
Ala Restaurant
03.2025 - 05.2025
Banquet Server
Aka Alexandria
02.2024 - 03.2025
Assistant General Manager
Agora
02.2021 - 12.2023
Server
OTTOMAN TAVERN
10.2017 - 01.2020
Front Desk Receptionist
COLONY SOUTH HOTEL
10.2016 - 10.2017
Front Desk Manager
BLANCO HOTEL
02.2014 - 08.2016
Bartender
CHATTO HOTEL
01.2012 - 01.2014
HOSPITALITY ASSOCIATE - TOURISM AND HOTEL MANAGEMENT
KOCAELI UNIVERSITY
High School Diploma -
ERZINCAN HOTEL AND TOURISM HIGH SCHOOL