Fatihah Shahid
Summary
Dynamic entrepreneur and adept secretary with a proven track record in small business skills. And former secretary experience with"Your Community Heating And Cooling". Excelled in building brand loyalty, enhancing customer satisfaction through strategic thinking and exceptional project management. Skilled in business planning and customer relations, demonstrating a keen entrepreneurial personality. Achieved significant results without relying on numerical percentages.
Overview
3
3
years of professional experience
Work History
Entrepreneur
Customization
12.2023 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
Secretary
Your Community Heating And Cooling
04.2021 - 09.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Meadowbrook High School Chesterfield Virginia
North Chesterfield Virginia05.2024
Skills
- Goal Setting
- Entrepreneurial personality
- Strategic Thinking
- Customer Relations
- Business Planning
Reading
I enjoy reading mystery novels as well as nonfiction educational books.
Timeline
Entrepreneur
Customization
12.2023 - Current
Secretary
Your Community Heating And Cooling
04.2021 - 09.2021
High School Diploma -
Meadowbrook High School Chesterfield Virginia
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