Fatima Albsoul
MIAMI,FL
Summary
Proven track record in enhancing customer experiences and sales figures, notably at Ozora Smoke Shop. Excelled in upselling and customer needs assessment, boosting sales and client satisfaction. Skilled in POS system operation and renowned for exceptional listening skills, achieving high retention rates and surpassing sales goals.
Overview
14
14
years of professional experience
Work History
Sales Associate
Bath Miami
Miami, FL
08.2023 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Manager
Ozora Smoke Shop
Miami, FL
06.2020 - 07.2023
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
Server
Al Turco
Miami, FL
03.2022 - 06.2023
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Palapa
Miami, FL
01.2020 - 06.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Flights Attend
Royal Jordanian
Amman,JORDAN
01.2011 - 11.2019
- Guide and assist for safety and comfort to passengers.
- Always conduct safety checks before the flight.
- Greet and communicate with customers.
- Help passengers find their seats.
- Prepare and serve drinks and food to passengers.
- Take orders from passengers and upsell food and beverages also Duty free products.
Education
Bachelor Degree - Marketing
Yarmouk University
Amman Jordan08.2010
Skills
- Upselling
- Customer Needs Assessment
- Order Processing
- Cash Handling
- POS System Operation
- Listening Skills
- Product Promotions
- Sales Goals Attainment
Languages
English
Full Professional
Arabic
Native or Bilingual
Romanian
Professional Working
Timeline
Sales Associate
Bath Miami
08.2023 - Current
Server
Al Turco
03.2022 - 06.2023
Sales Manager
Ozora Smoke Shop
06.2020 - 07.2023
Server
Palapa
01.2020 - 06.2020
Flights Attend
Royal Jordanian
01.2011 - 11.2019
Bachelor Degree - Marketing
Yarmouk University