Fatima Antuna Gamiz
Santa Maria,United States
Summary
Detail oriented Medical Assistant/Administrative with a proven history of modernizing traditional offices to maximize patient satisfaction. Skilled at maintaining facility operations at optimal levels with great organizational and multitasking abilities in fast-pace environments. Confident and empathetic with all patients, taking special care to hold confidentiality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Marian Regional Medical Center
09.2023 - Current
- Explain financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Operate MS4, MedeAnalytics, Soarian, and Cerner for updating patient demographic information, scanning ID/Insurance and registering patients based on acuity level or whether they are considered inpatient or outpatient by physician order.
- Secure patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintain clean and organized workspaces to promote smooth operation and easy access to patient information.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Gather demographic and insurance information to register patients for medical services, worked along side colleagues to determine the estimate cost of each procedure.
- Collect payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Obtain payments from patients and scann collected documents and receipts.
- Coordinate referrals through insurance and other medical specialists and documented details in patient charts.
- Imaged and scanned patient and registration documentation into electronic patient records, sent billing statements during discharge.
- Provide counseling to help patients navigate financial assistance programs for uncovered bills.
- Set up payment plans and discuss next steps for patient who do not have active insurance.
- Offer Emergency Medi-cal to patients who seek enrollment for individual coverage, vigorously discuss further steps to patients who qualify so they can receive full scope.
Medical Office Coordinator
Alta Orthopedics
06.2020 - 08.2023
- Coordinated and reported data on topics, such as patient encounters and inter- institutional problems, made recommendations when appropriate.
- Greeted and checked in patients in an efficient manner, confirmed personal demographics and went over office waivers for every new patient.
- Verified insurance eligibility before scheduling patient appointment, confirmed whether coverage plan is HMO or PPO, requested Authorization for Medicare and Cencal patients.
- Explained policies, procedures and services to patients using medical and administrative knowledge.
- Answered telephones and directed calls and voicemails to appropriate staff.
- Operated Modern Medicine and Care Tracker Software systems to compile and record medical charts and reports.
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
- Determined if patient was seen at the ER/Urgent Care for possible fractures or body pain by screening as much as possible.
- Tasked Doctors and PA with patient's medical history/injury to schedule next available appointment.
- Optimized patient satisfaction and provider time by following up with previous appointment visits and take message for Medical Assistant if condition has worsened.
- Closed batches at the end of day, documented daily transactions of Co-pays, Initial EDD forms, & Self pay visits.
Medical Billing Specialist
Community Health Centers, Vallarta Pediatrics
09.2019 - 05.2020
- Prepared billing statements for patients, ensuring correct diagnostic coding.
- Entered procedure codes, diagnosis codes and patient information into Cerner EMR Software.
- Contacted patients for unpaid claims for HMO, PPO and private accounts, performed friendly follow-ups to ensure proper payments were made according to contracts.
- Remained up-to-date details of patient financial responsibilities, fee-for-service and managed care plans by participating in weekly conference meetings.
- Determined prior authorizations for medication and outpatient procedures.
- Prevented financial delinquencies by working closely with staff to resolve billing errors before becoming unmanageable.
- Analyzed and interpreted patient medical and past history records to determine billable services.
- Billed all lab claims with attached lab slips or encounter forms.
- Forwarded and created invoices, processed incoming payments and created daily report.
Clinical Medical Assistant
Nano Health Clinic
11.2017 - 08.2019
- Operated X-ray, Ultrasound, and other equipment to administer routine diagnostic tests.
- Assisted physicians with personnel phlebotomy injections and other patient care procedures.
- Performed general administrative duties on Tuesdays and Thursdays, such as telephoning patients on follow ups with Pre/Post Ops , completing referral forms and orders for medication prescription refills.
- Treated injuries and illnesses affecting muscles and bones, developed individualized health care plans and educated patients about self-care and available support systems.
- Instructed patient and family on proper use and care of bandages, braces, splints and prostheses,verified patient questions or concerns before discharge.
- Aided patients with functional mobility and daily task performance to increase comfort and reduce disability.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Medical Receptionist
Central Coast Family Care
05.2014 - 10.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Greeted patients and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification, insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts using MediTech EMR.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Attended weekly meetings to discuss appointment plans and changes within office policies.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Enhanced patient outcomes by providing knowledgeable education on procedures, inquiry on medications, and other physician instructions.
- Requested medical records and report from different offices to determine the cause of injury.
- Collected and reviewed patient medical super bills at the end of the day to process for billing department.
Education
Certified Medical Assistant - Medical Assisting
San Joaquin Valley College
Santa Maria, CA07.2022
High School Diploma - General Studies
Delta High School
Santa Maria, CA06.2017
Skills
- Office Management
- Medical Records Management
- Patient Care Medical Billing
- Customer Service Confidentiality
- Appointment Scheduling Billing and Invoice
- Multi-Line Phone Systems Documentation and Reporting
- Microsoft Office Meditech, Cerner, Modern Medicine, CareTracker, & Office
- Ally EMR Knowledge
- Payment Processing
- Medical Scheduling
- Phone Etiquette Medical Terminology Knowledge
- QuickBooks 55wpm Key Typing
- Faxing and Scanning Interpretor
- Medical Transcripts Bilingual
- Venipuncture Vital signs
- X-Ray Multitasker
- Scheduling Tests and Procedures
- Sterilizing Procedures
- Advising Patents
- Collecting Patient Specimens and Tests
- Payment Scheduling and Collection
- Confidential Records Management
- CPR Certified
- BLS Certified
- Teamwork and Collaboration
- Patient Registration
- Verifying Eligibility
Certification
Certified Clinical Medical Assistant (CCMA) — Jul, 2022
CPR/AED License — Apr, 2023
Basic Life Support (BLS) — Oct, 2022
HIPAA & OSHA Compliance Certification — Dec, 2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Registration Representative
Marian Regional Medical Center
09.2023 - Current
Medical Office Coordinator
Alta Orthopedics
06.2020 - 08.2023
Medical Billing Specialist
Community Health Centers, Vallarta Pediatrics
09.2019 - 05.2020
Clinical Medical Assistant
Nano Health Clinic
11.2017 - 08.2019
Medical Receptionist
Central Coast Family Care
05.2014 - 10.2017
Certified Medical Assistant - Medical Assisting
San Joaquin Valley College
High School Diploma - General Studies
Delta High School