Fatima Arreola-Garcia
Wilmington,DE
Summary
Compassionate service associate known for strong complaint handling and patience. Experienced in supporting healthcare operations and enhancing patient experiences through effective communication and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Associate
Christiana Hospital
Newark, DE
04.2026 - Current
- Assisted patients with check-in processes and appointment scheduling.
- Supported healthcare staff by organizing patient records and ensuring timely documentation.
- Maintained cleanliness and organization in waiting areas to enhance patient experience.
- Responded to patient inquiries and provided information regarding hospital services.
Document Processor
Citibank
Newark, DE
05.2024 - 03.2026
- Processed high volumes of documents efficiently, ensuring timely completion of tasks.
- Reviewed and validated documentation for accuracy and compliance with company policies.
- Utilized proprietary software to manage document workflows and track processing status.
- Collaborated with team members to streamline document handling procedures and enhance productivity.
Team Supervisor
Wawa
Bear, DE
09.2019 - 06.2025
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained new team members on best practices and operational procedures.
- Coordinated scheduling to optimize team coverage and service efficiency.
- Implemented process improvements that enhanced workflow and reduced wait times.
Education
High School Diploma -
Delcastle Technical High School
Wilmington, DESkills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Billingual (spanish)
Certification
CPR certified
Medical assisting certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Associate
Christiana Hospital
04.2026 - Current
Document Processor
Citibank
05.2024 - 03.2026
Team Supervisor
Wawa
09.2019 - 06.2025
High School Diploma -
Delcastle Technical High School