Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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FATIMA ARRIOLA

Studio City,CA

Summary

Through years of education and work, devotion to communication has always been at the heart of my work. With an education in Communication Studies and Media, possess the qualifications and skills to achieve all the tasks that arise in Marketing/Managing. Highly motivated with a huge passion for innovation and creativity. Having the ability to create an effective system for any business.

Overview

7
7
years of professional experience

Work History

Manager's Assistant

L'ermitage Hotel
04.2023 - 04.2024
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Server

The Hideaway
10.2022 - 06.2024
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Restaurant Manager

&Waffles
08.2017 - 09.2022
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Managed over 30 calls per day to answer every customer questions

Shift Leader

Madres
04.2020 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Server

Mirame Beverly Hills
03.2020 - 11.2021
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Bachelor of Science - Communication Studies/Marketing

Cal State Northridge (CSUN)
Northridge, CA
05.2020

Associate of Arts - Communication Studies

Los Angeles Valley College
Valley Glen
06.2018

Skills

  • Staffing and Sales Reporting
  • Delegating Assignments and Tasks
  • Digital Content Development
  • Conflict and Complaint Resolution
  • Customer Relationship Management
  • Persuasive communicator
  • Motivational Leader
  • Telemarketing expertise
  • Bilingual

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets..
  • Prepared professionals powerpoint presentations, maintained all documents/records, and conducted detailed research on copyrights and royalties.

Timeline

Manager's Assistant

L'ermitage Hotel
04.2023 - 04.2024

Server

The Hideaway
10.2022 - 06.2024

Shift Leader

Madres
04.2020 - 06.2022

Server

Mirame Beverly Hills
03.2020 - 11.2021

Restaurant Manager

&Waffles
08.2017 - 09.2022

Bachelor of Science - Communication Studies/Marketing

Cal State Northridge (CSUN)

Associate of Arts - Communication Studies

Los Angeles Valley College

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FATIMA ARRIOLA