Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Fatima Cervantes

Memphis,TN

Summary

Well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills focused on driving positive customer experiences.

Overview

4
4
years of professional experience

Work History

Dispatch Manager

ServiceMaster/ University of Alabama
Tuscaloosa, AL
08.2023 - Current
  • Managed communication between staff and customers to ensure clarity and satisfaction.
  • Managed a team of dispatchers promoting teamwork, accountability, and high-performance standards to ensure University of Alabama fans had a memorable experience.
  • Managed high stress situations to ensure caller calmness, using effective communication and problem-solving skills.

Head Custodian

ServiceMaster
Memphis, TN
02.2022 - 12.2025
  • Participated in ongoing training opportunities to stay up-to-date on safety practices in facilities maintenance.
  • Trained employees on equipment usage and cleaning protocols.
  • Supervised custodial staff to ensure compliance with safety and sanitation standards.
  • Collaborated with management to establish operational procedures enhancing workflow efficiency.

Sales Associate

Pandora
Memphis, TN
11.2024 - 11.2025
  • Contributed to sales goals by actively promoting current promotions and events.
  • Maintained calm demeanor and professionally managed issues and busy high stress situations.
  • Enhance customer satisfaction through personalized service and product recommendations.
  • Trained new associates on sales techniques and customer engagement strategies.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
03.2022

Skills

  • Multitasking Abilities
  • Problem-solving
  • Time management
  • Customer relations
  • Teamwork and collaboration
  • Organizational skills

References

Braden Holcomb- Athletic Events and Facilities Operations: bholcomb@ia.ua.edu

Monica Jones- Employee Relations Specialist:

Mjones@smbystratos.com

Jalen Stephens- Sales Manager:

Jalens2016@gmail.com

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Pandora
11.2024 - 11.2025

Dispatch Manager

ServiceMaster/ University of Alabama
08.2023 - Current

Head Custodian

ServiceMaster
02.2022 - 12.2025

High School Diploma -

Penn Foster Career School