Fatima Chavarria
Holiday Inn Express & Suites
Somerville,MA
13
years of professional experience
Dynamic and detail-oriented professional with over four years of experience in customer service and sales within the hospitality industry. Skilled at building strong client relationships and delivering personalized service to enhance customer satisfaction and support sales growth. Proven ability to communicate effectively in English and Spanish, facilitating seamless interactions with diverse clientele. Committed to leveraging skills and experiences to drive success in future roles.
Work History
Group Sales Manager (Rooms Only)
1 Year 5 Months- Prospect, negotiate, and secure group room blocks including corporate, educational, sports, and social groups.
- Develop customized proposals and contracts aligned with revenue strategy and occupancy forecasts to secure group bookings.
- Collaborate with Revenue Management to optimize ADR and maximize room revenue.
- Oversee management of group blocks from inquiry to post-stay follow-up, enhancing guest satisfaction and fostering repeat business.
- Monitor pickup reports and adjust inventory according to cut-off policies.
- Maintain accurate group files, rooming lists, and billing instructions in Opera PMS.
- Coordinate with Front Office and Housekeeping for seamless group arrivals.
- Evaluate market demand and competitor trends to pinpoint and pursue new business opportunities.
Sales Coordinator
5 Years 7 Months- Supported sales operations by preparing proposals, processing contracts, and managing client correspondence to facilitate smooth transactions.
- Responded to telephone calls and shared relevant account details with managers and departments. Coordinated communication between clients and internal teams to support smooth interactions.
- Managed rooming lists, billing details, and reservation setup in Opera PMS.
- Organized and maintained accurate records of contracts, rooming lists, and group files.
- Ensured accuracy of rooming lists to facilitate smooth hotel operations., billing details, and reservation setup in Opera PMS.
Front Desk Agent
3 Years- Welcomed guests and assisted with needs to enhance their experience.
- Go through daily reservations to ensure they are set up and prepared for check in.
- Promote rewards memberships and improve satisfaction scores.
- Promoted rewards memberships, contributing to increased guest satisfaction.
- Managed difficult guest situations with professionalism and empathy.
- Assisted with housekeeping room inspections.
Seasonal Sports Coach Assistant
3 Years 3 Months- Supervised children during activities, prioritizing safety and well-being to foster a secure environment.
- Communicated rules and schedules clearly, promoting positive behavior and engagement among children.
- Followed proper sign-in and sign-out procedures to ensure accurate and secure child attendance.
- Exhibited patience and understanding while addressing diverse needs of children, enhancing their overall experience.
- Maintained a safe, organized, and welcoming environment for all children and participants.
Education
High School
Class of 2016
Associate of Arts - Business Administration
Skills
PMS System(Opera)
Cvent
Delphi/Amadeus
Microsoft word
Excel
PowerPoint.
Time management
Problem-solving Skills
Customer Service
Timeline
Group Sales Manager (Rooms Only)
Holiday Inn Express & Suites
03.2025 - CurrentRead More
Sales Coordinator
Holiday Inn Express & Suites
08.2019 - 03.2025Read More
Front Desk Agent
Holiday Inn Express & Suites
08.2016 - 08.2019Read More
Seasonal Sports Coach Assistant
SOMERVILLE RECREATION
05.2013 - 08.2016Read More
Somerville High School
High School
Read More
Bunker Hill Community College
Associate of Arts from Business Administration
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