Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Fatima Cooper

Pembroke Pines,FL

Summary

Dedicated and hardworking professional with a diverse background in roles such as Correctional Officer, Assistant Manager, Medical Assistant, and Customer Service Representative. Experienced in team leadership, training and development, as well as the development and implementation of numerous programs and protocols. Able to work independently or collaboratively to enhance processes and achieve organizational goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

CORRECTIONAL OFFICER

MIAMI DADE COUNTY CORRECTIONS
01.2021 - 05.2024
  • Provided care, custody and control of inmates
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities
  • Inspected cells and conduct random searches of common areas
  • Detected potential threats and quickly defuse conflicts
  • Maintained clear and open communication with facility areas to support and carry out safe operations.

MEDICAL ASSISTANT

PRESTIGE OBGYN
06.2018 - 12.2019
  • Scheduled appointments for patients via phone and in person
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Educated patients about medications, procedures and physician's instructions
  • Conducted insurance verification and pre-certification and pre-authorization functions
  • Responded to patient callbacks and phone-in prescription refill requests
  • Cleaned and maintained medical equipment following procedures and standards
  • Documented notes during patient visits
  • Blood drawing and vaccine injections.

ASSISTANT MANAGER

TOTAL WOMEN WELLNESS CENTER
06.2014 - 06.2018
  • Answered phone calls to provide assistance, information and medical personnel access
  • Organized, distributed and replenished office supplies to keep the office running efficiently
  • Oversaw collection of admission, billing and coding and processed documents to meet organizational expectations
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays
  • Verified insurance coverage, obtained and updated charts in the system.

CUSTOMER SERVICE REPRESENTATIVE

INTERACTIVE RESPONSE TECHNOLOGIES
04.2007 - 06.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

ASSOCIATES OF SCIENCE - Biomedical Engineering Technologies

BROWN MACKIE COLLEGE
09.2013

ASSOCIATES OF SCIENCE - Medical Assisting

ATI COLLEGE OF HEALTH
06.2008

High School Diploma -

MIAMI CAROL CITY SENIOR HIGH SCHOOL
MIAMI GARDENS, FL
06.2006

Skills

  • Supervision & Leadership
  • Crisis Prevention Intervention
  • First Responder
  • Efficient and Detail-Oriented
  • Outstanding Customer Service
  • Computer Skills/Type 60 wpm
  • First Aid and CPR Certified
  • Strategic Planning & Organization
  • Professional and Courteous
  • Multitasking and lime Management
  • Great Moral and Work Ethic
  • Conflict Resolution/Tech-savvy

Certification

  • Certified Corrections Officer
  • Certified in Medical Billing and Coding
  • Certified Medical Assistant


References

Available upon request

Timeline

CORRECTIONAL OFFICER

MIAMI DADE COUNTY CORRECTIONS
01.2021 - 05.2024

MEDICAL ASSISTANT

PRESTIGE OBGYN
06.2018 - 12.2019

ASSISTANT MANAGER

TOTAL WOMEN WELLNESS CENTER
06.2014 - 06.2018

CUSTOMER SERVICE REPRESENTATIVE

INTERACTIVE RESPONSE TECHNOLOGIES
04.2007 - 06.2008

ASSOCIATES OF SCIENCE - Biomedical Engineering Technologies

BROWN MACKIE COLLEGE

ASSOCIATES OF SCIENCE - Medical Assisting

ATI COLLEGE OF HEALTH

High School Diploma -

MIAMI CAROL CITY SENIOR HIGH SCHOOL

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