Fatima Cruz
Omaha,NE
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Insurance Receptionist
Alvarez Insurance Agency
Omaha, NE
10.2023 - Current
- Greeted clients, answered phones and provided general administrative support.
- Performed data entry of customer information into the system.
- Provided excellent customer service to all customers, both in person and over the phone.
- Ensured that all documents were properly filed and stored securely in accordance with company policies.
- Processed payments from customers accurately and efficiently.
- Assisted clients with completing paperwork related to their insurance policy.
- Answered questions about policies, rates, coverages, endorsements., using knowledge of products offered by the company.
- Responded promptly to emails and other requests for assistance from customers or colleagues.
- Provided accurate information regarding changes in policy coverage or pricing.
Travel Center Cashier
Sapp Bros Truck Stops Inc.
Omaha , NE
03.2020 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Omaha South Magnet High School
Omaha, NE05-2016
Skills
- Strong Organization
- Claims Processing
- Customer service expertise
- Insurance knowledge
- Policy understanding
- Data Entry
Languages
Spanish
Native/ Bilingual
Timeline
Insurance Receptionist
Alvarez Insurance Agency
10.2023 - Current
Travel Center Cashier
Sapp Bros Truck Stops Inc.
03.2020 - 08.2022
High School Diploma -
Omaha South Magnet High School