Fatima Cruz Balderas
Summary
Proactive professional recognized for exceptional problem resolution and effective communication in a fast-paced restaurant environment. Known for handling customer complaints with professionalism, driving overall customer satisfaction and team success.
Overview
1
1
year of professional experience
Work History
FOH Team Member
Chick-fil-A
Staten Island, New York
04.2025 - Current
- Provided exceptional customer service during peak meal hours.
- Collaborated with team members to streamline order fulfillment processes.
- Handled cash transactions accurately at the register.
- Restocked supplies to support inventory management and maintain operational flow.
- Resolved customer complaints professionally, ensuring high levels of customer satisfaction.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
Education
Bachelor of Arts - Sociology
Brooklyn College
Brooklyn, NY05-2026
Skills
- Customer service
- Team collaboration
- Problem resolution
- Point of sale
- Time management
- Effective communication
- Data analysis
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Puerto Rican/ Hispanic Youth Leadership Institute (PR/HYLI)
Accomplishments
- Speaker of the House Award 2025 (PR/HYLI)
Timeline
FOH Team Member
Chick-fil-A
04.2025 - Current
Bachelor of Arts - Sociology
Brooklyn College