Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Fatima Espinoza

Miami,FL

Summary

Dynamic Customer Service Representative with a proven track record at Related Group, excelling in active listening and critical thinking. Skilled in organizing successful open house events and adept at responding to diverse customer inquiries across multiple channels. Committed to enhancing client satisfaction through effective communication and data entry expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Related Group
05.2018 - 10.2020

Organized Opend house events, answer calls, and schedule clients in the sales office.

Customer Service Representative

Leon Driving Schools
03.2021 - 12.2024

Respond to customer inquires via phone, email, chat, and

in-person interactions

Education

Associate of Arts -

Miami Dade College
Miami, FL
03-2026

High School Diploma -

Instituto Experimental Mexico
Managua Nicaragua
12-2000

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

  • Accredited Tax Preparer (ATP) - Accreditation Council for Accountancy and Taxation.
  • Notary Public License - Florida Secretary of State or Equivalent Authority.
  • Immigration Paralegal Paralegal Institute Of Americas
  • QuickBooks Miami Dade College

Timeline

Customer Service Representative

Leon Driving Schools
03.2021 - 12.2024

Customer Service Representative

Related Group
05.2018 - 10.2020

Associate of Arts -

Miami Dade College

High School Diploma -

Instituto Experimental Mexico
Fatima Espinoza