Fatima Filfan Santos
Balch Springs,TX
Summary
Dynamic Front Office Assistant at Drive Smart with a detail-oriented approach and exceptional service excellence. Proven ability to enhance client experiences and efficiently manage communications. Skilled in strategic problem analysis and collaborative teamwork, consistently meeting productivity goals in fast-paced environments. Committed to delivering high-quality results and fostering positive relationships.
Transitioning from busy office environment where skills in multitasking and customer service were developed. Adept at managing schedules and resolving issues efficiently. Seeking to leverage these abilities in new field to contribute positively and ensure smooth operations.
Overview
3
3
years of professional experience
Work History
Front Office Assistant
Drive Smart
09.2023 - 03.2025
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Picker Packer
Quiet Logistics
06.2022 - 08.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
Associate of Applied Science - AAT - Teacher Certification in Mathematics, 8-12
Dallas College
Dallas, TXHigh School Diploma -
RL Turner High School
Carrollton, TX06-2022
Skills
- Service Excellence
- Professional Call Coordination
- Prioritization Skills
- Strategic Problem Analysis
- Detail-Oriented Approach
- Collaborative Teamwork
- Strategic Solution Development
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Front Office Assistant
Drive Smart
09.2023 - 03.2025
Picker Packer
Quiet Logistics
06.2022 - 08.2023
Associate of Applied Science - AAT - Teacher Certification in Mathematics, 8-12
Dallas College
High School Diploma -
RL Turner High School
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