Fatima Hernandez
Roseville,CA
Overview
11
11
years of professional experience
Work History
Sales Manager
Massage Heights
Roseville, CA
05.2024 - 01.2026
- Developed and executed sales strategies to drive revenue growth.
- Conducted regular performance reviews to assess team effectiveness and productivity.
- Managed key client relationships, enhancing customer satisfaction and loyalty.
- Oversaw daily spa operations to ensure exceptional customer experiences and service quality.
Fitness Operations Support
VillaSport Athletic Club and Spa
Roseville, CA
06.2021 - 05.2024
- Bridged communication between the Spa and Fitness departments to create a seamless "one-club" experience for members.
- Executed opening and closing procedures for a multi-functional athletic club, ensuring total facility readiness and security compliance.
- Collaborated with the membership department to conduct club tours, resulting in a 10% increase in new member sign-ups.
Spa Supervisor
Thunder Valley Casino Resort
Roseville, CA
01.2020 - 06.2021
- Supervised dual-department operations for both the luxury spa and resort pool deck, ensuring consistent 5-star service delivery across all "wet" and "dry" amenities.
- Managed complex inventory for both departments, including professional spa back-bar supplies, retail products, and high-turnover pool linens/amenities.
- Managed a team of attendants, coordinating rotations and ensuring constant vigilance for the safety of hundreds of daily resort guests.
Front End Clerk
Safeway
Lincoln, CA
05.2015 - 07.2018
- Processed high-volume transactions with 100% accuracy; maintained a 'Customer First' approach to resolve checkout issues and assist with loading large items into vehicles
- Managed inventory restocking and department organization to optimize the shopping environment and support store-wide sales goals.
- Assisted customers with inquiries and product selections to enhance shopping experience.
Education
Associate - Social Science and Behavioral Studies
Sierra College
Rocklin, CA06-2018
Diploma - Alt
Lincoln High School
Lincoln, CA06-2014
Associate - Sociology
Sierra College
Rocklin, CA06-2018
Skills
- Coordinated operations across different departments (Fitness, Spa, and Front-End) to maintain a seamless customer experience
- Adept at managing high-pressure situations and resolving customer concerns to maintain 5-star service standards
- Proficient in using retail management systems and Microsoft Office to track performance metrics and daily sales reports
- Employee coaching
- Staff management
- Office administration
Languages
Spanish - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Sales Manager
Massage Heights
05.2024 - 01.2026
Fitness Operations Support
VillaSport Athletic Club and Spa
06.2021 - 05.2024
Spa Supervisor
Thunder Valley Casino Resort
01.2020 - 06.2021
Front End Clerk
Safeway
05.2015 - 07.2018
Associate - Social Science and Behavioral Studies
Sierra College
Diploma - Alt
Lincoln High School
Associate - Sociology
Sierra College