Hi, I’m
Fatima Herrera
The Woodlands,TX
Summary
Benefits Specialist with over ten years of customer service experience. Bilingual, culturally competent, able to remain calm and effective in difficult or stressful situations. A great believer in the importance of teamwork and companionship.
Overview
12
years of professional experience
Work History
OneSource VirtualDallas, TX
Benefits Specialist
09.2024 - Current
Job overview
- Facilitated employee onboarding sessions by delivering comprehensive benefits information to new hires.
- Coordinated with internal teams to resolve discrepancies in employee benefits enrollments and claims efficiently.
- Maintained updated records of member inquiries and resolutions within a CRM system for tracking purposes.
- Conducted regular audits of benefit plans to ensure accuracy and adherence to company policies and compliance standards.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Implemented open enrollment system to streamline benefits processes for employees.
BSC
Bilingual Member Advocate (Remote)
10.2022 - 07.2024
Job overview
- Responsible for answering member inquiries regarding their spending accounts: FSA, LPFA, HSA, and others.
- Assisted members with technical services such as navigation, logging in, resetting passwords, and unlocking accounts.
- Processed annual health care benefit enrollments.
- Provided information concerning pending cases regarding documentation needed for dependent verification.
Eye Health ConsultantsThe Woodlands, Texas
Bilingual Front Desk
02.2022 - 09.2022
Job overview
- Responsible for answering, transferring, and returning patients' phone calls.
- Assisted patients in the registration and dismissal process.
- Verified eligibility and benefits for vision and medical insurance.
- Calculated patients' out-of-pocket costs and billed vision insurance vendors for office-related services.
- Presented contract agreements for services financed in the office.
First Baptist ChurchThe Woodlands, Texas
Nursery Teacher
05.2018 - 06.2019
Job overview
- Assisted in creating a welcoming environment for children. Planned and implemented age-appropriate lessons. Engaged children in creative learning activities.
Rosa and Tunon Insurance
Personal Assistant
02.2017 - 08.2018
Job overview
- Manage the owner's personal and professional schedule.
- Assisted customers with scheduling, canceling, and rescheduling appointments, which facilitated our team's excellent performance. Serve as a point of contact for 90% of Spanish-speaking clientele.
- Executed comprehensive secretarial duties to ensure efficient office operations.
Second Baptist ChurchHumble, Texas
Nursery Teacher/newborn room
06.2016 - 05.2018
Job overview
- Created interactive educational games for early childhood classes. Assisted with feeding, diaper changes, and mobility support for infants. Participated in community events to promote parental engagement in infant education.
Old navyHumble, Texas
Retail Associate
11.2016 - 01.2017
Job overview
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Executed customer service strategies to enhance shopping experiences and drive sales.
Yes Loyalty Tax servicesFlorence, SC
Tax Preparer promoted to Manager
12.2013 - 01.2016
Job overview
- Prepare well-organized schedules for employees and designated clients to employees for tax quotes and tax returns using Excel and Microsoft office.
- Calculated and budgeted monthly expenses and effectively managed to maintain the costs under the anticipated budget.
- Facilitated hiring process through scheduling and conducting interviews.
- Assisted clients with tax preparation tasks. Supported the organization of financial documents for accurate filing. Aided in the completion of tax returns to meet deadlines.
Education
Sam Houston State UniversityHuntsville, TX
Bachelor Of Science from Healthcare Administration, Minor in Spanish
12.2021
Lone Star CollegeThe Woodlands, TX
Associate Of Science
05.2019
Medical Training InstituteFlorence, SC
Medical Billing and Coding
07.2013
University Overview
Completion
Medical Training InstituteFlorence, SC
Phlebotomy
07.2013
University Overview
Completion
Skills
Microsoft Word
PowerPoint
Time Management
Leadership
Effective Communication
Insurance eligibility verification
Self-starter
Scheduling and calendar
Management
Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Benefits Specialist
OneSource Virtual
09.2024 - Current
Bilingual Member Advocate (Remote)
BSC
10.2022 - 07.2024
Bilingual Front Desk
Eye Health Consultants
02.2022 - 09.2022
Nursery Teacher
First Baptist Church
05.2018 - 06.2019
Personal Assistant
Rosa and Tunon Insurance
02.2017 - 08.2018
Retail Associate
Old navy
11.2016 - 01.2017
Nursery Teacher/newborn room
Second Baptist Church
06.2016 - 05.2018
Tax Preparer promoted to Manager
Yes Loyalty Tax services
12.2013 - 01.2016
Medical Training Institute
Medical Billing and Coding
Medical Training Institute
Phlebotomy
Sam Houston State University
Bachelor Of Science from Healthcare Administration, Minor in Spanish
Lone Star College
Associate Of Science