Fatima Huerta
Los Banos,CA
Summary
Proven leader and efficient multitasker, adept in Operations Monitoring and Team Leadership, enhanced Fast Track Car Wash's customer loyalty through effective problem-solving and relationship-building. Skilled in Loss Prevention and fostering workplace safety, significantly contributed to perform improvement. Prioritizes operational excellence and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Lead Car Wash Worker
Fast Track Car Wash
07.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Increased customer loyalty and retention.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Sales Associate
Tractor Supply Company
03.2023 - 06.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Los Banos High School
1966 S 11th St06.2024
Skills
- Operations Monitoring
- Performance Improvement
- Rules Enforcement
- Loss Prevention
- Workplace Safety
- Team Leadership
- Cleans Around Areas
- Multitasking
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Shift Lead Car Wash Worker
Fast Track Car Wash
07.2023 - Current
Sales Associate
Tractor Supply Company
03.2023 - 06.2023
High School Diploma -
Los Banos High School
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