Fatima Jones
New York,NY
Summary
Encouraging manager and dynamic problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Lab Assistant Clinic Manager
Skin Laundry
11.2022 - Current
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Developed marketing strategies to increase visibility and customer base.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
Field Sales Manager
Booksy
09.2021 - 11.2022
- Prospected new clientele through networking, cold calling, canvassing, and referrals.
- Conducted orientation sessions and organized on-the-job training for new hires through the Booksy Buddy Program.
- Provided 2nd and 3rd-level technical support and troubleshooting to internal and external clients.
- Kept detailed records of sales and customer information in Salesforce software, updating the database regularly to maintain top-notch service.
- Resolved concerns with products or services to help with retention and drive sales.
Account Executive
BECCA Cosmetics
02.2019 - 09.2021
- Built and strengthened relationships with new and existing accounts, to drive revenue growth of over 40% in a 12-month period. (Sephora, Nordstrom, Ulta & Bloomingdale's.)
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
Patient and Retail Sales Coordinator
Dr. Dennis Gross
07.2017 - 03.2020
- Followed sales lead and scheduled appointments with prospective customers.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Trained team members in successful strategies to meet operational and sales targets.
Training and Sales Coordinator
Beauty Prestige Group
10.2017 - 12.2019
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Managed and sold a portfolio of luxury brands cosmetics such as; Shiseido, and Laura Mercier. Burberry, Hermes, and Tory Burch Fragrance.
- Hired, trained, and managed a team of 11 beauty freelancers.
Education
Bachelor of Science - Business Administration And Management
Post University
Waterbury, CT06.2014
Esthetics License -
Lia Schorr Institute of Cosmetic Skin Care
New York, NY04.2012
Skills
- Ability to manage, build lead & motivate effective teams in a multi-unit environment
- Analytical and dynamic problem-solving skills with attention to detail
- Clear, concise written and verbal skills
- Thrives in a fast-paced environment
- Remote work experience
- B2B Experience
Timeline
Lab Assistant Clinic Manager
Skin Laundry
11.2022 - Current
Field Sales Manager
Booksy
09.2021 - 11.2022
Account Executive
BECCA Cosmetics
02.2019 - 09.2021
Training and Sales Coordinator
Beauty Prestige Group
10.2017 - 12.2019
Patient and Retail Sales Coordinator
Dr. Dennis Gross
07.2017 - 03.2020
Bachelor of Science - Business Administration And Management
Post University
Esthetics License -
Lia Schorr Institute of Cosmetic Skin Care
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