Fatima Jones
New York,NY
Summary
I am a proactive and perceptive leader with a strong record in problem-solving, dedicated to strengthening team cohesion and improving employee engagement. I consistently align my strategies with organizational goals to achieve meaningful results.
Overview
8
8
years of professional experience
Work History
Clinic Manager
Evolve Med Spa
05.2023 - Current
- Successfully liaised with vendors to manage inventory, negotiate contracts, and address any issues that arose.
- Led a high-performing team to deliver exceptional client experiences and achieve a 67% increase in client retention rates.
- Oversaw daily operations, ensuring compliance with health regulations and maintaining high standards of service quality.
- Managed financial operations, including budgeting, payroll, and expense tracking, resulting in a 48 %increase in profitability.
Lab Clinic Manager
Skin Laundry
11.2022 - 04.2023
- Monitored industry trends and competitor offerings to continuously adapt services and maintain a competitive edge.
- Developed and implemented comprehensive training programs for sales staff, focusing on product knowledge, client consultations, and upselling techniques.
- Analyzed sales performance metrics to identify areas for improvement and create tailored coaching strategies for team members.
- Collaborated with management to set sales targets and objectives, leading to a 33% increase in membership sales.
Field Sales Manager
Booksy
01.2020 - 11.2022
- Led a team of sales representatives, developed and executed sales strategies, cultivated strong customer relationships, and drove revenue growth through effective territory management and performance analysis.
- Developed and implemented the Booksy Buddy Program, conducting orientation sessions and coordinating on-the-job training for new hires.
- Offered second and third-level technical support and troubleshooting for both internal and external clients.
Sales and Training Executive
Beauty Prestige Group
03.2017 - 12.2019
- Successfully managed, trained, and sold a distinguished portfolio of luxury cosmetics brands, including Shiseido, Laura Mercier, Burberry, Hermès, and Tory Burch Fragrance.
- Directed operations in various retail locations across multiple regions, including New York, New Jersey, and Chicago.
- Recruited, trained, and supervised a team of 17 beauty freelancers.
- Collaborated with customers, management, and the sales team to gain a comprehensive understanding of client needs and provide tailored recommendations.
Education
Bachelor of Science - Business Administration
Post University
Waterbury, CT06.2014
Skills
- Regulatory Compliance
- Experienced in CRM, EMR, and salon management systems
- Time Management
- Financial Acumen
- Problem Identification
Timeline
Clinic Manager
Evolve Med Spa
05.2023 - Current
Lab Clinic Manager
Skin Laundry
11.2022 - 04.2023
Field Sales Manager
Booksy
01.2020 - 11.2022
Sales and Training Executive
Beauty Prestige Group
03.2017 - 12.2019
Bachelor of Science - Business Administration
Post University
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