Sharla Zellers
Lamar,IN
Summary
Experienced Healthcare Operations Leader specializing in occupational health, EMS, and clinical operations. Delivered operational efficiency and enhanced service delivery by managing a $2.5M operation and leading teams of up to 100 employees. Focused on employee relations, compliance, and process improvement to drive revenue growth and optimize workflows.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Clinic Manager
Deaconess Clinic Occupational Health
Jasper, IN
04.2026 - Current
- Lead daily operations for an occupational health clinic serving approximately 50 patients per day and supporting roughly 1,500 employer accounts.
- Directly manage 11 employees, including hiring and selection recommendations, annual performance reviews, coaching, discipline, scheduling, and day-to-day employee relations.
- Managed clinic staffing, payroll processes, inventory, purchasing, customer service, and ensured compliance with occupational health and organizational requirements.
- Collaborated with clinical, registration, billing, and leadership teams to resolve workflow and reimbursement issues, implementing effective process improvements.
- Developed master company list and optimized Microsoft Forms/Excel workflows for enhanced employer data management, standardization, and accessibility.
Operations Manager
American Medical Response
Owensboro, KY
05.2022 - 08.2025
- Managed a $2.5M operation with nearly 100 employees, four supervisors, 14 ambulances, and a 24/7 station supporting contracted private 911 response and hospital transfers.
- Redesigned onboarding into structured monthly orientation, shortening classroom training from five days to three, saving approximately 40 overtime hours weekly.
- Led hiring, onboarding, performance management, disciplinary actions, performance improvement plans, investigations, conflict resolution, workers' compensation coordination, and employee relations in consultation with remote HR leadership.
- Managed budgeting, staffing, payroll/timekeeping, scheduling, vendor relationships, purchasing, fleet readiness, inventory, and ensured contract compliance.
- Established safety committee and led workplace safety initiatives, training, reporting, and risk-reduction efforts.
- Redesigned onboarding into a structured monthly orientation, shortening classroom training from five days to three and reducing approximately 40 overtime hours per week.
EMS Director
Perry County Memorial Hospital
Tell City, IN
01.2019 - 05.2022
- Directed a two-station EMS service with up to 20 employees, four ambulances, and approximately 1,300 annual responses.
- Led staffing, scheduling, budgeting, compliance, purchasing, equipment readiness, employee development, and daily service operations.
- Led staffing, scheduling, budgeting, compliance, purchasing, equipment readiness, employee development, and daily service operations to ensure efficient EMS delivery.
- Increased revenue by approximately $60,000 within six months by changing billing partners and electronic reporting software and strengthening documentation practices.
- Managed hospital-wide American Heart Association education and oversaw HAZMAT program; engaged in community development, safety initiatives, and EMS advisory roles to enhance local emergency response.
Paramedic
Perry County Memorial Hospital
Tell City, IN
01.2007 - 12.2019
- Delivered advanced prehospital emergency care, gaining expertise in EMS operations, documentation, compliance, training, and community healthcare partnerships.
- Advanced through leadership roles, culminating in promotion to EMS Director.
- Administered emergency medical care to patients in critical conditions.
- Operated advanced life support equipment during transport and on-site interventions.
- Collaborated with healthcare teams to develop patient care plans.
Education
Bachelor of Arts - Operations Management
Oakland City University
Associate Degree - Paramedicine
Ivy Tech Community College
Skills
- Clinical management
- Operations oversight
- Compliance oversight
- Budget oversight
- Financial oversight
- Performance oversight
- Employee relations
- Workflow improvement
- Process enhancement
- Staff scheduling
- Service optimization
- Microsoft Excel
- Microsoft Forms
- Power BI
- Microsoft Word
- Outlook
- Teams
- ShiftWizard
- Employee development
- Coaching employees
- Team building
- Staff management
- Mentorship training
- Employee assessment
- Goal planning
- Multitasking
- Adaptability skills
- Regulatory compliance
- HIPAA compliance
- Administrative leadership
- Customer service
- Profit and loss statements
Certification
- BLS Provider
- ACLS Provider
- PALS Provider
- PHTLS
- AMLS
- NRP
- Certified Ambulance Documentation Specialist
- DOT Urine Specimen Collection
- Breath Alcohol Testing
- Crucial Conversations
Key Career Achievements
- Redesigned employee orientation from five classroom days to three, reducing approximately 40 overtime hours per week while creating more time for individualized field training.
- Increased EMS revenue by approximately $60,000 within six months by implementing a new billing company and electronic documentation platform.
- Managed a $2.5M ambulance operation with nearly 100 employees, four supervisors, 14 ambulances, and contracted 911 and hospital transfer responsibilities.
- Developed a master employer/company tracking system supporting approximately 1,500 companies after being told the information could not be consolidated into a workable list.
- Selected for a statewide EMS Leadership Academy; collaborated on an AI-in-EMS capstone project selected for presentation at the state EMS conference.
- Led the relocation of an ambulance operation that had occupied the same facility for approximately 35 years, coordinating the move while maintaining operational continuity.
Timeline
Clinic Manager
Deaconess Clinic Occupational Health
04.2026 - Current
Operations Manager
American Medical Response
05.2022 - 08.2025
EMS Director
Perry County Memorial Hospital
01.2019 - 05.2022
Paramedic
Perry County Memorial Hospital
01.2007 - 12.2019
Bachelor of Arts - Operations Management
Oakland City University
Associate Degree - Paramedicine
Ivy Tech Community College