Fatima Juma

• Coordinated daily schedules while managing multiple competing priorities in a fast-paced environment.
• Served as the primary point of contact for patients, providers, and staff, ensuring clear communication across departments.
• Managed appointment logistics, insurance verification, and documentation with exceptional attention to detail.
• Collaborated with physicians and clinical staff to improve workflow efficiency and patient experience.
• Trained new employees on office procedures and workflow processes.
• Maintained confidential records while ensuring accuracy and regulatory compliance.

• Managed social media communications to increase community engagement and promote organizational initiatives.
• Collaborated with leadership to develop marketing content supporting community events and outreach.
• Coordinated event promotions across social media platforms.
• Responded to community inquiries and maintained positive engagement with followers.
• Assisted with branding initiatives to ensure consistent organizational messaging.

The Sales Lead supports store management in driving sales performance, delivering exceptional customer experiences, and maintaining brand standards. This role acts as a leader on the sales floor, guiding team members, optimizing daily operations, and ensuring customers receive personalized service consistent with Pandora's values and product storytelling.

• Led sales team to exceed quarterly targets through strategic initiatives and effective training programs.
• Developed and implemented customer engagement strategies, enhancing overall satisfaction and loyalty.
• Trained, coached, and mentored new sales associates for maximum performance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.