Fatima Lofton
Houston,TX
Summary
Reliable and upbeat sales representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
Overview
18
18
years of professional experience
Work History
Sales Representative
Premium Choice
Remote
01.2021 - 01.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Licensed Sales Agent
Alliance
Remote 1099
12.2022 - Current
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Promoted products and services using upselling and other sales strategies.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Sales Representatives
New Balance Athletic Shoe
Remote
08.2021 - 01.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
District Manager
Pizza Hut
Chicago, IL
11.2005 - 08.2021
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Modeled best practices for sales and customer service.
Education
Business Management
Triton College
River Grove, ILSkills
- Team collaboration
- Problem-solving
- Self-motivation
- Client acquisition
- Customer service
- Relationship building
- Product knowledge
- Financial acumen
- Strong communication
- Goal-oriented
- Active listening
- Decision-making
- Lead generation
- Organizational skills
- Attention to detail
- Time management
- Sales strategies
- Ethical conduct
- Insurance Sales Expertise
- Customer Assistance
- Sales Floor Organization
- Team Leadership
- Strong Communication and Interpersonal Skills
Timeline
Licensed Sales Agent
Alliance
12.2022 - Current
Sales Representatives
New Balance Athletic Shoe
08.2021 - 01.2022
Sales Representative
Premium Choice
01.2021 - 01.2024
District Manager
Pizza Hut
11.2005 - 08.2021
Business Management
Triton College