Fatima Menjivar
Los Angeles
Summary
Hello! My name is Fatima Menjivar. I am a customer-focused professional with a background in customer service roles. Not attempting to toot my own horn, I am no stranger to providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. My proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Levin and Nalbandyan
07.2023 - 04.2025
- Streamline the case initiation process, provide expert consultations, and facilitate seamless transfer of client information to specialized departments.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Partnered with the social media team to create engaging content, enhancing client experience and expanding firm's digital presence.
- Analyze client needs across Employment, Workers Compensation, and Personal Injury cases, ensuring accurate case categorization and resource allocation.
- Guide clients through initial legal processes, offering clear explanations and empathetic support to alleviate concerns and build trust.
- Drive client acquisition and retention through effective intake procedures, contributing to firm's growth and reputation in legal services.
Barista
Starbucks
09.2021 - 03.2023
- Elevated customer connection ratings through exceptional service in cafe and drive-thru.
- Managed diverse tasks including barista duties, dish washing, and store cleanliness.
- Balanced multiple responsibilities, from crafting beverages to maintaining store hygiene and drive-thru efficiency.
- Demonstrated versatility in barista skills, dishwashing, and drive-thru operations.
- Addressed and resolved customer concerns to maintain brand loyalty.
Sandwich Artist
Subway
08.2020 - 05.2021
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Managed diverse responsibilities including sandwich creation, inventory control, and customer service.
- Ensured store cleanliness and product quality.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Education
High School -
North Hollywood High School
06-2022
Communications
Los Angeles Valley College
Skills
- Bilingual (I speak English and Spanish proficiently)
- Coachable
- Social
- Customer Service
- Social Media Content Creation
- Optimistic
- Data analysis
- Customer service
- Problem solving
- Problem-solving abilities
Timeline
Intake Coordinator
Levin and Nalbandyan
07.2023 - 04.2025
Barista
Starbucks
09.2021 - 03.2023
Sandwich Artist
Subway
08.2020 - 05.2021
High School -
North Hollywood High School
Communications
Los Angeles Valley College
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