EMILY REYES
Phoenix,AZ
Summary
Motivated professional with a passion for helping others and achieving client satisfaction. Demonstrates rapid adaptability and a strong work ethic, excelling in fast-paced environments. Key strengths include excellent customer service skills and the ability to manage multiple tasks effectively, driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Philips Law Group
Phoenix, AZ
07.2025 - Current
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance information , and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Following up with client regarding potential case
- Keep close conversations with attorneys regarding cases
Medical Assistant/Receptionist
Integrated Orthopedics
Scottsdale, AZ
11.2024 - 07.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel
- Assisting the PAs with injection and small procedures
Intake Supervisor
Rafi Law Group
Phoenix, AZ
01.2024 - 10.2024
- Spearheaded development of comprehensive client intake forms, streamlining information gathering.
- Reduced client wait times through strategic scheduling, optimal staff allocation, and implementation of priority protocols.
- Conducted regular performance meetings with intake team to identify skill gaps, provide targeted training, and foster a culture of accountability.
- Coordinated cross-department communication to ensure seamless handoffs from intake to service teams, improving client onboarding experience.
- Presented daily and monthly performance metrics to the CEO, using data analysis to recommend operational improvements
- Developed client follow-up procedures to improve retention and maintain strong relationships with high-value clients.
- Managing google leads
- Resolved escalated client concerns promptly and professionally,
Customer Service Representative
AALL INSURANCE
PHX, AZ
08.2020 - 10.2023
- Assisted clients with insurance policy payments and inquiries.
- Handled over 50 calls daily, ensuring prompt service.
- Facilitated updates to client policies, including vehicle and coverage modifications.
- Educated clients on insurance coverage benefits and operational mechanics.
- Cultivated strong client relationships through consistent communication and superior service.
- Developed new client relationships via networking, referrals, lead databases, and cold calling.
Education
Trevor Brown Hight School
PHX, AZSkills
- Bilingual (write, speak, and read Spanish/English)
- Passion for customer services, communication, and presentation skills
- Integrity, honesty, passion, and discretion
- Organization skills
- Problem-Solving
- Proficient in Microsoft word, Excel, Power Point, Outlook, and Internet
- Telephone and front desk reception
- Responsible
Accomplishments
- Awarded “Customer Service Award of the Year” at AALL Insurance, outperforming peers in customer satisfaction scores.
Timeline
Intake Coordinator
Philips Law Group
07.2025 - Current
Medical Assistant/Receptionist
Integrated Orthopedics
11.2024 - 07.2025
Intake Supervisor
Rafi Law Group
01.2024 - 10.2024
Customer Service Representative
AALL INSURANCE
08.2020 - 10.2023
Trevor Brown Hight School