Fatima Moreno
Mays Landing
Summary
Flight attendant with experience delivering safe, attentive customer service in fast-paced aviation environments. Skilled at staying calm under pressure, adapting to changing operations, and creating positive customer experiences during both routine and irregular situations. Background in hospitality leadership and team coordination with a strong focus on safety, communication, and professionalism.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Endeavor Airlines
New York, NY
08.2025 - Current
- Demonstrated strong communication and interpersonal skills while assisting diverse customers with varying needs and circumstances
- Prioritized the safety, security, and comfort of customers while maintaining compliance with all FAA regulations and company procedures
- Practiced safety-conscious behaviors in all aspects of cabin preparation, service delivery, and emergency readiness
- Fostered a welcoming and inclusive cabin environment that reflected company values and enhanced customer satisfaction
- Responded effectively to onboard medical events and emergencies using trained safety and first aid procedures
Concierge / Hospitality Specialist
Disney Cruise Lines
02.2022 - 08.2025
- Managed multiple guest requests simultaneously while maintaining professionalism and attention to detail
- Delivered high-level personalized guest service in a fast-paced luxury hospitality environment
- Provided safety-conscious service while adhering to company procedures and operational standards
- Adapted quickly to changing schedules, guest demands, and operational challenges
- Built rapport with guests through friendly, professional, and attentive service
- Resolved customer concerns quickly and calmly to ensure positive guest experiences
Project Manager
One Girl Cookies
New York, NY
01.2020 - 02.2022
- Made sure guests felt safe, taken care of, and welcomed in a busy café environment while keeping daily operations running smoothly
- Led day-to-day operations by coordinating staff, managing priorities, and stepping in wherever needed to keep things on track
- Supported training and helped teammates stay focused on service standards and customer experience
- Kept the space running safely and cleanly by following health and food safety standards
- Communicated constantly with team members to make sure everyone was aligned during busy service periods
Education
Associate of Science - Fashion Merchandising And Marketing
Fashion Institute of Technology
New York, NY04-2013
Skills
- Emergency Preparedness
- Time Management
- Adaptability in Fast-Paced Environments
- Multitasking Under Pressure
Timeline
Flight Attendant
Endeavor Airlines
08.2025 - Current
Concierge / Hospitality Specialist
Disney Cruise Lines
02.2022 - 08.2025
Project Manager
One Girl Cookies
01.2020 - 02.2022
Associate of Science - Fashion Merchandising And Marketing
Fashion Institute of Technology