Fatima Mouadi

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.

Food & Beverages Hostess :

• Served and welcomed guests at the French Pavillon.
• Cashier.

• Customer Service Agent for a satellite company in English and French.

• Helped the Marketing Director promote and expand their brand new company by creating flyers and websites, organizing social events, posting on the company's social medias, door to door sales...
• Built strong relationships with industry professionals and influencers.

• Helped the Human Resources Director to their daily tasks, sort out resume and assist people's recruitment.

• Managed a large amount of incoming phone calls
• Handled customers complaints and questions and offered solutions
• Processed orders and transactions
• Customer service representative for an insurance company in English and French
• Led a group of receptionists and organized schedules, appointments and meetings for directors and associates.