Fatima Mustafic
Bowling Green,KY
Summary
Results-driven Manager with experience in retail and restaurant sectors, specializing in team leadership and operational efficiency. Served as Assistant Branch Manager at a high-volume PNC branch, ensuring compliance with policies while achieving branch goals. Bilingual in English and Bosnian, enhancing customer interactions and support.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Financial Center Manager Associate
Fifth Third Bank
10.2025 - Current
- Proficient at deepening and growing Small Business customer relationships and consumer households.
- Collaborated with manager to enhance our book of business, focusing on customer acquisition and retention strategies.
- Assisted in opening Scottsville Rd DeNovo branch, contributing to initial setup and customer outreach.
- Completed FCMA road map, CSS, and business certifications to enhance professional qualifications.
Business Manager
Overnight Express LLC
Bowling Green, KY
07.2015 - Current
- Performed administrative tasks for small business, including managing schedules and communication. Collaborated with brokers to identify loads and dispatch drivers. Processed invoices and payroll paperwork efficiently.
- Coordinated driver schedules and route assignments across shifts.
- Monitored shipment tracking and resolved service disruptions.
- My husband has a small business company that I does administrative work. Collaborated with brokers to identify loads and dispatch drivers. Processed invoices and payroll paperwork efficiently.
Assistant Manager
PNC Financial Services Group
, MO
10.2008 - 09.2013
- Coached and developed an average of 12 employees, scheduled audits, and prepared for main audits.
- Supported branch operations for PNC Financial Services customers and colleagues.
- Coordinated daily cash handling and teller workflow across branch teams.
- Managed cash handling processes at the branch to ensure accuracy and efficiency. and teller workflow across branch teams.
- Supported operations in Saint Louis County
Store Manager
Payless ShoeSource
St. Louis, MO
07.2008 - 07.2008
- Hired, trained, and supported new and current employees as store manager. Ordered merchandise, conducted daily audits, and assisted with quarterly store audits. Managed payroll and scheduling within the store budget and overall store budget.
- Advised clients on checking, savings, and certificate accounts, providing tailored financial solutions to meet their needs.
- Opened consumer deposit and loan accounts, ensuring accurate processing through bank systems.
- Processed cash transactions and balanced teller drawers with accuracy.
Education
Business Administration
SLCC
Saint Louis, MO 08.2005 - 05.2007
Skills
- Small business lending
- Account opening
- Deposit processing
- Retail banking
- Branch systems
- Cash handling
- Branch management
- Customer relationship management
Languages
I am bilingual, I speak English and Bosnian.
Timeline
Financial Center Manager Associate
Fifth Third Bank
10.2025 - Current
Business Manager
Overnight Express LLC
07.2015 - Current
Assistant Manager
PNC Financial Services Group
10.2008 - 09.2013
Store Manager
Payless ShoeSource
07.2008 - 07.2008
Business Administration
SLCC
08.2005 - 05.2007