Fatima Nassar
Lomita,CA
Summary
Developed strong customer service skills in fast-paced retail environment, ensuring smooth and efficient transactions. Excelled in problem-solving and managing customer inquiries while maintaining friendly demeanor. Seeking to transition into new field, leveraging these adaptable and transferrable skills.
Overview
3
3
years of professional experience
Work History
Checkout Advocate/Guest Advocate
Target
10.2022 - 04.2023
- Resolved customer complaints diplomatically, ensuring all parties were satisfied with the outcome.
- Provided information on store promotions and discounts, increasing sales of featured products.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Crew Member/Cashier
McDonald's Restaurant
08.2020 - 11.2020
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Henry David Thoreau Continuation School
06.2022
Associate of Science - Sociology
El Camino College
Torrance, CA06-2027
Skills
- Patience and empathy
- Reliability and punctuality
- Cash handling expertise
- Professionalism and courtesy
- Customer service
- Flexible schedule
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Checkout Advocate/Guest Advocate
Target
10.2022 - 04.2023
Crew Member/Cashier
McDonald's Restaurant
08.2020 - 11.2020
High School Diploma -
Henry David Thoreau Continuation School
Associate of Science - Sociology
El Camino College
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