Jaime Burns
Fort Worth,TX
Summary
Dynamic professional with a proven track record at Target, showcasing exceptional customer service and cash handling expertise. Excelled in mentoring roles, significantly enhancing team efficiency and customer satisfaction. Renowned for patience, empathy, and reliability, adept at balancing multiple tasks with professionalism. Demonstrated outstanding achievement in improving transaction processes and safeguarding sensitive information.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Checkout Advocate
Target
10.2023 - Current
- Assisted customers with bagging items, displaying excellent customer service skills.
- Mentored new employees on checkout procedures and best practices for effective customer interactions.
- Adhered to company guidelines regarding payment processing, securing sensitive information from potential theft or fraud risks.
Personal Shopper
Instacart
02.2021 - 10.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Lead Server Trainer
Texas Roadhouse
01.2018 - 02.2021
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Lead Server Trainer
Miyako Japanese Steakhouse & Sushi Bar
04.2012 - 07.2018
- Maintained exceptional customer service while staying detail oriented when taking and delivering orders
- Training of new employees on all aspects of staying positive great customer service in different situations, of being a server
- Opening and Closing establishment, Bartending, food preparation, as well as processing Togo orders
Education
Diploma - Child Psychology
Arundel High School
Gambrills, MD05.1996
Skills
- Patience and Empathy
- Reliability and punctuality
- Professionalism and Courtesy
- Cash handling expertise
Certification
- Texas State Board of Pharmacy 11-30-2025
Timeline
Guest Checkout Advocate
Target
10.2023 - Current
Personal Shopper
Instacart
02.2021 - 10.2023
Lead Server Trainer
Texas Roadhouse
01.2018 - 02.2021
Lead Server Trainer
Miyako Japanese Steakhouse & Sushi Bar
04.2012 - 07.2018
Diploma - Child Psychology
Arundel High School