Fatima Nova-PEREZ
Fort Worth,TX
Summary
Results-oriented professional with a solid background in account management and customer service. Skilled in staff training and mentoring, enhancing team performance and operational efficiency. Committed to delivering exceptional client experiences and driving business growth.
Overview
8
8
years of professional experience
Work History
Account Manager
Mike Carlson Motor Company
Fort Worth, Texas
09.2022 - Current
- Cultivated strong relationships by managing client accounts and addressing customer needs.
- Resolved complaints professionally while adhering to corporate policies and ensuring satisfaction.
- Conducted proactive follow-ups to monitor customer satisfaction and address any issues.
- Drafted comprehensive proposals outlining services, costs, and benefits for potential clients.
- Trained new account management staff on best practices and procedures.
- Documented interactions for quality assurance and future reference.
- Utilized various computer systems to efficiently manage accounts and process transactions.
- Provided bilingual support in English and Spanish to enhance customer experience.
Shift Supervisor
Braums Ice Cream And Dairy
Fort Worth, Texas
07.2018 - 07.2023
- Trained and mentored staff on customer service best practices and operational procedures.
- Supervised daily operations to enhance workflow efficiency in a fast-paced retail environment.
- Managed inventory control processes, minimizing stock discrepancies and optimizing availability.
- Coordinated staffing schedules to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints, fostering loyalty and satisfaction.
- Collaborated with management to develop strategies for improving store operations and sales processes.
- Performed cash handling duties, including balancing registers and preparing bank deposits.
- Maintained cleanliness and organization of dining and kitchen areas, ensuring compliance with safety standards.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
Line Crew, Cashier
Taco Casa
Saginaw, Texas
11.2017 - 05.2018
- Ensured clean and organized checkout area for optimal operational flow.
- Accurately operated cash register, managing payments through multiple channels.
- Welcomed customers, providing assistance and information about products and services.
- Conducted training for new hires on register operation and service protocols.
- Upheld cleanliness standards in workstations to meet food safety requirements.
- Worked with team to coordinate efficient food preparation during rush hours.
Education
High School Diploma -
Chisholm Trail High School
Fort Worth, TX06-2018
Skills
- Client engagement strategies
- Account monitoring and management
- Bilingual communication skills
- Service excellence in customer support
- Mentoring and training staff
- Effective verbal communication
- Payment collection methods
- Expertise in collections processes
- Resolution of complaints
- Efficient time management practices
- Management of client accounts
- Training in computer applications
Timeline
Account Manager
Mike Carlson Motor Company
09.2022 - Current
Shift Supervisor
Braums Ice Cream And Dairy
07.2018 - 07.2023
Line Crew, Cashier
Taco Casa
11.2017 - 05.2018
High School Diploma -
Chisholm Trail High School