JESSICA ALLEN
Account Manager
LAS VEGAS,NV
Summary
Experienced Account Manager adept at overseeing clients, resolving issues, and building strong relationships. Personable and dedicated professional with a solid background in customer relations and project coordination. Possesses a deep understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager
Structure Exhibits
Las Vegas, Nevada
12.2022 - Current
- Work with 3 separate account executives and their accounts
- Manage key and newly acquired accounts
- Provide day-to-day support in new business development within current client programs
- Cultivate a true client-provider partnership
- Liaise between client and all internal departments
- Manage internal team and outside vendors to keep projects on track and within budget
- Coordinate all logistics
- Coordinate all Installation and Dismantle subcontractors and schedules
- Coordinate and order all show services
- Provide exceptional client service onsite at shows/events as needed
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Clinical Care Coordinator
Catholic Community Services
Olympia, Washington
03.2022 - 11.2022
- Company Overview: Wrap Around Intensive Services (WISe) Program
- Facilitate monthly WISe team meetings with family, natural supports, and WISe team members
- Individually manage a caseload of up to 14 clients
- Work with families and youth in their homes and communities from varying socioeconomic, culturally diverse, and special needs backgrounds
- Provide crisis intervention and response when needed
- Care for families with a trauma informed perspective
- Facilitate connection between clients and community resources
- Create and update safety plans for clients
- Maintain HIPPA compliant documentation and records
- Wrap Around Intensive Services (WISe) Program
- Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
- Mentored junior staff members, fostering a supportive learning environment that cultivated professional growth and development.
Behavior Intervention Support Specialist (BISS) Supervisor
Service Alternatives
Lacey, WA
03.2021 - 03.2022
- All duties as listed under BISS
- Assist with setting monthly staff schedule
- On call supervisor twice a week and one weekend a month
- Reference checks and training new staff
- Balance books
- Schedule regular monthly drills and safety checks
- Anything else the program manager asked to be completed
Behavior and Intervention Support Specialist (BISS)
Service Alternatives
Lacey, Washington
06.2019 - 03.2021
- Supervision of the youth from varying socioeconomic, culturally diverse, and special needs backgrounds
- Crisis intervention
- Administer meds and check accuracy for med counts
- Meal prep and cleaning
- Conduct bed checks when on grave shift
Guest Teacher
Clark County School District
Las Vegas, Nevada
04.2014 - 03.2019
- Execute lesson plans as requested by classroom teacher for varying subjects and grade levels
- Clearly communicate expectations and lessons to students
- Conduct small group intervention with ESL students to improve their English reading comprehension
- Assess students reading levels utilizing the Developmental Reading Assessment
- Conduct weekly progress monitoring of students’ reading abilities
- Oversee classes use of the school’s computer labs and ensure that equipment is functioning
- Oversee student testing on the i-Ready reading and math program and trouble shoot software issues
- Supported the development of social-emotional skills in students through consistent reinforcement of respectful behavior and empathetic communication practices.
- Answered questions from students regarding instruction material.
Education
Bachelor of Science - Psychology
Brigham Young University
Provo 08.1995 - 08.1999
Associate of Arts and Sciences -
Bellevue Community College
Bellevue, WA 01.1997 - 12.1997
Skills
Effective Leadership
Timeline
Account Manager
Structure Exhibits
12.2022 - Current
Clinical Care Coordinator
Catholic Community Services
03.2022 - 11.2022
Behavior Intervention Support Specialist (BISS) Supervisor
Service Alternatives
03.2021 - 03.2022
Behavior and Intervention Support Specialist (BISS)
Service Alternatives
06.2019 - 03.2021
Guest Teacher
Clark County School District
04.2014 - 03.2019
Associate of Arts and Sciences -
Bellevue Community College
01.1997 - 12.1997
Bachelor of Science - Psychology
Brigham Young University
08.1995 - 08.1999
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