JESSICA ALLEN
Account Manager
LAS VEGAS,NV
Summary
Experienced Account Manager adept at overseeing clients, resolving issues, and building strong relationships. Personable and dedicated professional with a solid background in customer relations and project coordination. Possesses a deep understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager
Structure Exhibits
Las Vegas, Nevada
12.2022 - Current
- Work with 3 separate account executives and their accounts
- Manage key and newly acquired accounts
- Provide day-to-day support in new business development within current client programs
- Cultivate a true client-provider partnership
- Liaise between client and all internal departments
- Manage internal team and outside vendors to keep projects on track and within budget
- Coordinate all logistics
- Coordinate all Installation and Dismantle subcontractors and schedules
- Coordinate and order all show services
- Provide exceptional client service onsite at shows/events as needed
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Clinical Care Coordinator
Catholic Community Services
Olympia, Washington
03.2022 - 11.2022
- Company Overview: Wrap Around Intensive Services (WISe) Program
- Facilitate monthly WISe team meetings with family, natural supports, and WISe team members
- Individually manage a caseload of up to 14 clients
- Work with families and youth in their homes and communities from varying socioeconomic, culturally diverse, and special needs backgrounds
- Provide crisis intervention and response when needed
- Care for families with a trauma informed perspective
- Facilitate connection between clients and community resources
- Create and update safety plans for clients
- Maintain HIPPA compliant documentation and records
- Wrap Around Intensive Services (WISe) Program
- Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
- Mentored junior staff members, fostering a supportive learning environment that cultivated professional growth and development.
Behavior Intervention Support Specialist (BISS) Supervisor
Service Alternatives
Lacey, WA
03.2021 - 03.2022
- All duties as listed under BISS
- Assist with setting monthly staff schedule
- On call supervisor twice a week and one weekend a month
- Reference checks and training new staff
- Balance books
- Schedule regular monthly drills and safety checks
- Anything else the program manager asked to be completed
Behavior and Intervention Support Specialist (BISS)
Service Alternatives
Lacey, Washington
06.2019 - 03.2021
- Supervision of the youth from varying socioeconomic, culturally diverse, and special needs backgrounds
- Crisis intervention
- Administer meds and check accuracy for med counts
- Meal prep and cleaning
- Conduct bed checks when on grave shift
Guest Teacher
Clark County School District
Las Vegas, Nevada
04.2014 - 03.2019
- Execute lesson plans as requested by classroom teacher for varying subjects and grade levels
- Clearly communicate expectations and lessons to students
- Conduct small group intervention with ESL students to improve their English reading comprehension
- Assess students reading levels utilizing the Developmental Reading Assessment
- Conduct weekly progress monitoring of students’ reading abilities
- Oversee classes use of the school’s computer labs and ensure that equipment is functioning
- Oversee student testing on the i-Ready reading and math program and trouble shoot software issues
- Supported the development of social-emotional skills in students through consistent reinforcement of respectful behavior and empathetic communication practices.
- Answered questions from students regarding instruction material.
Education
Bachelor of Science - Psychology
Brigham Young University
Provo 08.1995 - 08.1999
Associate of Arts and Sciences -
Bellevue Community College
Bellevue, WA 01.1997 - 12.1997
Skills
Effective Leadership
Inventory Control
Solution Development
Cultivate Professional Partnerships
Logistics Management
Project Estimation
Effective Team Collaboration
Client Account Development
Service Excellence
Client Engagement Strategies
Client Engagement Development
Client Account Management
Timeline
Account Manager
Structure Exhibits
12.2022 - Current
Clinical Care Coordinator
Catholic Community Services
03.2022 - 11.2022
Behavior Intervention Support Specialist (BISS) Supervisor
Service Alternatives
03.2021 - 03.2022
Behavior and Intervention Support Specialist (BISS)
Service Alternatives
06.2019 - 03.2021
Guest Teacher
Clark County School District
04.2014 - 03.2019
Associate of Arts and Sciences -
Bellevue Community College
01.1997 - 12.1997
Bachelor of Science - Psychology
Brigham Young University
08.1995 - 08.1999