Fatima Oviedo Cruz
North Las Vegas,NV
Summary
Proficient in coordinating patient care by analyzing data to identify areas for improvement in service delivery. Implemented educational resources to assist patients in understanding their treatment options, contributing to enhanced patient satisfaction. Managed appointment scheduling and follow-up communications, ensuring seamless patient flow within the facility. Collaborated with various departments to facilitate comprehensive care while adhering to HIPAA compliance standards.
Overview
3
3
years of professional experience
Work History
Treatment Coordinator
Absolute Dental Practice
North Las Vegas, NV
05.2022 - Current
- Developed innovative strategies to improve efficiency in patient intake process.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Provided education and resources to help patients understand their treatment options.
- Conducted financial counseling sessions for new and existing patients.
- Created customized treatment plans for patients based on individual needs.
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Participated in meetings focused on improving customer service standards throughout the organization.
- Provided support to clinical staff with insurance verification and authorization processes.
- Analyzed patient data to identify potential areas of improvement in overall quality of care.
- Tracked patient progress and updated records accordingly.
- Coordinated the delivery of care between various departments within the facility.
- Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
- Managed patient scheduling, appointment reminders, and follow-up calls.
Education
High School Diploma -
Legacy High School
North Las Vegas, NV05-2019
Skills
- Patient intake
- Financial counseling
- Insurance verification
- Treatment planning
- Appointment scheduling
- Customer service
- Record keeping
- Conflict resolution
- Effective communication
- Team coordination
- HIPAA compliance
- Payment arrangements & negotiation
- Patient records management
- Patient flow management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Treatment Coordinator
Absolute Dental Practice
05.2022 - Current
High School Diploma -
Legacy High School