Shelby Van Orman
Vancouver
Summary
Hardworking employee with professional, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Laurelwood Dental
Portland
11.2025 - Current
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Assisted patients with insurance verification and financial arrangements for services.
- Communicated treatment plans clearly to patients and addressed their questions.
- Provided education and resources to help patients understand their treatment options.
- Maintained accurate patient records and updated files in the electronic system.
- Collaborated with dental staff to ensure smooth workflow during patient visits.
- Handled incoming calls and responded to patient inquiries professionally and promptly.
Treatment Coordinator
Rabe Family Dentistry
Hillsboro
08.2023 - 11.2025
- Created customized treatment plans for patients based on individual needs.
- Assisted dentist in helping patients determine optimal treatment options.
- Communicated treatment plans clearly to patients and addressed their questions.
- Provided education and resources to help patients understand their treatment options.
- Assisted patients with insurance verification and financial arrangements for services.
- Coordinated patient appointments and managed scheduling for dental treatments.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Collaborated with dental staff to ensure smooth workflow during patient visits.
Hygiene and Dental Treatment Coordinator
Midtown Dental
Denver
09.2020 - 05.2023
- Welcomed patients and ensured completion of necessary paperwork for visits.
- Maintained cleanliness and organization of the reception area for a welcoming atmosphere.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, and confirming patient appointments.
- Managed front desk operations including checking patients out and collecting accurate amounts.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
Hygiene Coordinator
Denver Tech Dentistry
Denver
10.2017 - 08.2020
- Scheduled cleanings and dental appointments for patients using appointment software.
- Maintained productivity for high-volume patient base.
- Processed referrals to specialists when required by the dentist.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Educated patients on proper oral health care instructions and preventive measures.
- Managed front desk operations including scheduling appointments, collecting payments.
Education
Palmer High School
Palmer, AKSome College (No Degree) - Pre-Dental Hygiene
Eastern Oregon University
La Grande, ORSkills
- Patient care coordination
- Patient intake
- Performance tracking
- Process improvements
- Documentation
- Detail orientation
- Organizational skills
- Multitasking
- Team collaboration
- Patient satisfaction
Certification
- CPR and BLS
Timeline
Treatment Coordinator
Laurelwood Dental
11.2025 - Current
Treatment Coordinator
Rabe Family Dentistry
08.2023 - 11.2025
Hygiene and Dental Treatment Coordinator
Midtown Dental
09.2020 - 05.2023
Hygiene Coordinator
Denver Tech Dentistry
10.2017 - 08.2020
Some College (No Degree) - Pre-Dental Hygiene
Eastern Oregon University
Palmer High School