FATIMA PARVEZ
Groton,US
Summary
Experienced hospitality and operations professional with over 8 years in guest services and operations management, adept at team management and process improvement to enhance customer satisfaction. Proven track record in resolving conflicts and leading multicultural teams to operational excellence. Passionate about delivering exceptional service and optimizing workflow efficiency.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Marriott International
Groton, CT
10.2024 - Current
- Deliver personalized guest service
- Train and support new staff
- Resolve guest issues efficiently
Guest Service - Front Office
Foxwoods Resort Casino
Connecticut
01.2024 - 10.2025
- Assisted guests with inquiries and requests to ensure a positive experienceHandled guest complaints with professionalism, resulting in frequent positive feedback and repeat visits
Worked closely with front office and security teams to resolve guest concerns efficiently and uphold property policies - Delivered concierge-style service to enhance guest satisfaction and promote resort amenities, including restaurants, shows, and the casinoPromoted resort loyalty program and enrolled guests, helping boost membership goals
Assisted with high-volume events and VIP check-ins, coordinating with multiple departments
Sales Associate
Marshalls (The TJX Companies, Inc.)
New London, CT
07.2023 - 05.2024
- Operated register, ensured transaction accuracy
- Maintained cleanliness, assisted customers
- Supported leadership, mentored new hires
Senior Online Marketing Agent
Yahoo Auction
Japan
06.2018 - 05.2023
- Supervised sales team, boosted revenue
- Developed campaigns, increased visibility
- Managed call center, ensured quality service
- Trained employees, enhanced skills
- Optimized analytics, improved retention
Call Center & Operation - Food Delivery
Kukatsu
Japan
11.2021 - 03.2023
- Managed bilingual call center, enhancing service speed
- Trained team, increasing customer satisfaction
- Streamlined logistics, improving accuracy
- Maintained records, reporting performance
- Spearheaded workflow optimization, boosting efficiency
Assistant Service - Customer Relations
Bank of Okinawa
Naha, Japan
01.2022 - 12.2022
- Supervised branch operations
- Mentored junior tellers
- Liaised with clients
- Implemented service protocols
- Ensured compliance and satisfaction
Supervisor - Deal Clerk & Office Operations
Japan
05.2017 - 05.2018
- Supervised clerical tasks – Ensured compliance – Managed inventory – Utilized software tools
- Managed accounting activities – Reconciled records – Processed paperwork – High attention to detail
- Oversaw mail operations – Supported business operations – Computer literacy demonstrated
Education
British and American Literature Literature
okinawa international university
10.2022
Skills
- Event Coordination
- Hospitality Management
- Guest Relations
- Budget Management
- Vendor Negotiation
- Quality Assurance
- Attention to Detail
- Workplace Safety
- Customer Service
- Operations Management
- Staff Training
- Team Management
- Leadership
- Adaptability
LANGUAGES
English (Proficient)
Urdu (Native)
Japanese (Highly proficient)
Timeline
Front Desk Agent
Marriott International
10.2024 - Current
Guest Service - Front Office
Foxwoods Resort Casino
01.2024 - 10.2025
Sales Associate
Marshalls (The TJX Companies, Inc.)
07.2023 - 05.2024
Assistant Service - Customer Relations
Bank of Okinawa
01.2022 - 12.2022
Call Center & Operation - Food Delivery
Kukatsu
11.2021 - 03.2023
Senior Online Marketing Agent
Yahoo Auction
06.2018 - 05.2023
Supervisor - Deal Clerk & Office Operations
05.2017 - 05.2018
British and American Literature Literature
okinawa international university