Angieliz Leduc
Groton,United States
Summary
With a proven track record at Hyatt Place Uncaville, I excel in office administration and verbal communication, enhancing customer satisfaction and operational efficiency. Skilled in QuickBooks and adept at fostering positive guest experiences, I significantly improve service delivery and team productivity. My leadership in hospitality services is marked by a keen ability to streamline processes and elevate guest relations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hyatt Place Uncaville
Montville, CT
12.2022 - Current
- Addressed customer needs in a timely manner.
- Resolved customer complaints promptly and courteously.
- Assisted with check-in and check-out procedures for guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Computed bills, collected payments and made change for guests.
- Provided information about hotel amenities, services, and local attractions.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Answered phones, responded to inquiries, and took messages.
- Input and confirmed reservations for guests.
- Managed cash drawer responsibly throughout shift.
- Processed payments accurately and efficiently.
Behavior Technician
Autism Learning Partners
Putnam, CT
12.2023 - 08.2025
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Attended review, progress and clinical team meetings.
- Planned and implemented individualized interventions as part of behavior treatment plans.
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Documented patients' activities and behaviors into EHR system for recordkeeping.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Educated families about ABA principles so they can effectively implement them at home.
Secretary
Urban Contractors Of CT, LLC
Hartford, CT
10.2015 - 10.2021
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Answered multi-line phone system and greeted callers enthusiastically.
- Entered data into system and updated customer contacts with information to keep records current.
- Completed accurate daily report documents, memos and invoices.
- Reviewed and balanced daily bank deposits and deposit report.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Scheduled appointments and conducted follow-up calls to clients.
- Recorded expenses and maintained accounting records.
Front Desk Supervisor
Days Inn Hotel
Windsor Locks, CT
08.2012 - 06.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Maintained transaction security by verifying payment cards against identification.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled and assigned daily work and activities for Urban Contractors.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Prepared weekly employee work schedules for team members.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Collected room deposits, fees and payments.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Education
Bachelor of Arts - Psychology
Post University
Waterbury, CTHigh School Diploma -
William H High School
West Hartford, CTSkills
- Appointment Scheduling
- Office administration
- Verbal and written communication
- Multi-line phone systems
- Payroll processing
- Organization
- Payment posting
- QuickBooks
- Keyboarding skills
- Lobby oversight
- Credit and cash payments
- Room assignments
- Listening skills
- Information protection
- POS systems
- Hospitality services
Languages
- English
- Spanish
Certification
CNP - Certified Notary Public
Personal Information
Title:
Timeline
Behavior Technician
Autism Learning Partners
12.2023 - 08.2025
Front Desk Agent
Hyatt Place Uncaville
12.2022 - Current
Secretary
Urban Contractors Of CT, LLC
10.2015 - 10.2021
Front Desk Supervisor
Days Inn Hotel
08.2012 - 06.2015
Bachelor of Arts - Psychology
Post University
High School Diploma -
William H High School