Fatima Perez
Cicero,IL
Summary
Dedicated and results-driven professional with over four years of experience in customer service, team leadership, and security operations. Proven ability to train, motivate, and manage teams while delivering exceptional customer experiences. Adept at conflict resolution, multitasking, and fostering positive team collaboration. Seeking to leverage my skills and expertise in a challenging and rewarding role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Specialist
Target
Cicero, IL
03.2023 - Current
- Promoted to Security Specialist based on outstanding performance in loss prevention and merchandise recovery.
- Achieved high recovery rates on merchandise at self-checkout, earning recognition from management.
- Appointed to train new hires across multiple stores and districts as a district trainer.
Service Advocate
Target
Cicero, IL
09.2019 - 03.2023
- Greeted and assisted guests, ensuring a positive and welcoming experience.
- Managed customer inquiries and resolved issues efficiently, maintaining high service standards.
- Led and supervised a team during shifts, assigning responsibilities and ensuring smooth operations until the end of the shift.
- Facilitated training sessions for new employees on customer service and company policies.
Shift Leader
Aracely's Bakery
Cicero, IL
06.2019 - 06.2021
- Supervised and trained a team of waitstaff, ensuring efficient service and high customer satisfaction.
- Collaborated with baking staff to ensure the timely and accurate delivery of food orders.
- Worked on large cake orders, utilizing computer systems for extended periods.
- Prepared food items and restocked displays to enhance the guest experience.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2019
Skills
- Customer Service
- Bilingual communication (English/Spanish)
- Leadership and team collaboration
- Conflict Resolution and Cultural Sensitivity
- Time Management and Multitasking
- Strategic Thinking and Problem-Solving
- Quick learner and accountability
- Observant
- CCTV monitoring
- Mentorship
Certification
- Food Handler’s Certificate
- Addressing Disruptive Behaviors (ADB Certificate)
Timeline
Security Specialist
Target
03.2023 - Current
Service Advocate
Target
09.2019 - 03.2023
Shift Leader
Aracely's Bakery
06.2019 - 06.2021
High School Diploma -
Penn Foster Career School
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