Fatima Rivera
Lewisville,TX
Summary
Seeking a dynamic role where I can actively pursue continuous learning and professional development. Eager to contribute current expertise while expanding my knowledge base in a challenging and collaborative environment. Committed to staying informed about industry advancements and utilizing acquired skills to enhance team performance and achieve organizational goals
Overview
4
4
years of professional experience
Work History
Spa Concierge
The Woodhouse Day Spa Corp.
07.2022 - Current
- Provides personal attention from the time the guest walks through the door to the time the guest leaves
- Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
- Answers the phone with a smile each and every time
- Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music, and scent to ensure a memorable experience
- Remembers the small things that make The Woodhouse special
- Home-care product sales
- Handled cash for end-of-day tasks.
Crew Member-Shift Leader
Dunkin Donuts
02.2020 - 07.2022
- Manage and lead team members during shift's to ensure everyone is serviced with efficiency and everything runs smoothly
- Complete end-of-day tasks on a daily basis without failure
- Assign duties to specific team members based on role and skills
- Supervise team members and assist with tasks as necessary
- Train new and current team members on tasks
- Handle customers issues and manage conflicts
- Balance cash drawers and prepare cash deposits.
Crewmember
Yumilicious
01.2020 - 10.2020
- Balanced cash drawers and prepared cash deposits
- Handled guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy
- Greeted customers, recorded orders, and served food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
- Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculated change accurately and quickly as required
- Used specific kitchen machinery such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers' preferences.
Education
Bachelor of Science - Dentistry (Pre-Dentistry)
Dallas College
Farmers Branch, TX02.2028
High School Diploma -
Lewisville High School
Lewisville, TX05.2021
Skills
- Computer Proficiency
- Communication skills
- Leadership
- Customer service
- Ability to multitask in fast paced work environment
- Reservations Management
- Training and mentoring
- Adaptability
- Sales
Timeline
Spa Concierge
The Woodhouse Day Spa Corp.
07.2022 - Current
Crew Member-Shift Leader
Dunkin Donuts
02.2020 - 07.2022
Crewmember
Yumilicious
01.2020 - 10.2020
Bachelor of Science - Dentistry (Pre-Dentistry)
Dallas College
High School Diploma -
Lewisville High School
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