Elizabeth O'Neill
Boca Raton,FL
Summary
A customer-focused professional with extensive experience in retail and hospitality. Skilled in addressing guest needs and resolving issues efficiently. My commitment to delivering exceptional service drives continuous improvement and enhances guest satisfaction.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Spa Concierge
The Boca Raton Resort and Club
Boca Raton, FL
04.2026 - Current
- Provided initial hospitality to spa guests to create a positive atmosphere with luxury resort hospitality and personalized service.
- Developed Excel charts to monitor company expenditures.
- Scheduled spa appointments both in person, through email, and over the phone using reservation systems and daily treatment calendars to optimize guest experience.
- Confirmed guest preferences, special requests, and service details before arrival.
- Oversaw spa retail store operations, ensuring stock availability and organization for seamless guest checkout and assistance.
- Maintained clean and organized a spa environment to enhance guest comfort throughout their visit.
Hotel Concierge
The Walt Disney Company
Orlando, Florida
05.2025 - Current
- Interned at Walt Disney's All Star Sports resort from May 2025 to January 2026.
- Checked guests in and out, addressing questions and concerns about parks and resorts to enhance guest experience.
- Maintained cleanliness and organization of space through regular sanitation and restocking to ensure a welcoming environment.
- Responded to phone calls and emails from staff and guests, providing timely assistance to support operations and guest satisfaction.
- Answered phone calls and emails regarding questions from staff and guests.
- Took payment with experience using a P.O.S. system and cash register.
- Maintained a safe environment for guests had a safe, enjoyable stay.
Childcare / Entertainer
Little Princess Spa
Boca Raton, Florida
01.2025 - 05.2025
- Entertained children aged 3 to 12 at various events such as birthday parties, spa days, graduations, and more.
- Played multiple original characters including princesses, unicorns, fairies, and Barbie.
- Delivered 'spa' services including makeup, hair, manicures, pedicures, and facials, creating memorable experiences for children.
- Coordinated games and entertainment for children, enhancing engagement through reading, party games, dress up, and arts and crafts.
- Provided food and beverages to guests during events.
- Set up and dismantled party decorations and props, ensuring seamless transitions and maintaining a festive atmosphere.
- Regularly cleaned, sanitized, and restocked the space.
- Answered phone calls regarding questions or concerns guests may have had.
Camp Counselor
Pine Tree Camps
Boca Raton, Florida
05.2024 - 08.2024
- Supervised and engaged with up to 15 children aged 3 - 5, fostering a nurturing and safe environment.
- Led children from one activity to the next throughout the day, engaging with them and occasionally taking over as the teacher for certain activities.
- Provided minimal first aid when needed, while being trained in first aid and CPR under the Red Cross. Ensured children were always in a safe environment.
- Recorded children's meal preferences and delivered food to them during mealtimes.
- Conducted routine cleaning and sanitization of play areas to maintain a healthy environment.
- Cleaned and sanitized space regularly.
- Addressed parents' questions and concerns, providing reassurance and information about children's activities.
Sales Associate
Windsor
Boca Raton, Florida
10.2023 - 05.2024
- Worked as a sales associate for Windsor, specializing in assisting guests to find their perfect dress.
- Unboxed, labeled, restocked, and organized merchandise to ensure a well-stocked and visually appealing sales floor.
- Checked out guests using both a P.O.S. system and cash register.
- Assisted guests in finding requested items and answered questions in person and over the phone to enhance customer satisfaction.
- Placed orders for merchandise to ensure stock availability. for guests online.
- Cleaned, sanitized, organized, and restocked the store regularly.
- Opened and closed a store, managed cash handling, maintained cleanliness, and ensured a welcoming environment.
Camp Counselor
Steve and Kates Camp
Montclair, New Jersey
06.2022 - 08.2023
- Worked as a camp counselor supervising and entertaining children aged 3 - 12 from June to August 2022, and June to August 2023.
- Managed check-in and check-out processes for children at camp.
- Managed check-in and check-out process for children, ensuring safety and organization.
- Took food orders, prepared, and distributed nutritious meals, supported children's well-being.
- Maintained cleanliness and sanitation of camp facilities on a regular basis.
- Assisted in setting up and breaking down the camp.
Education
BBA - Business Administration And Management
Montclair State University
Montclair, NJ 08.2026 - 05.2029
BBA - Business Administration And Management
Lynn University
Boca Raton, Florida 08.2023 - 05.2025
Skills
- Spa and hotel operations knowledge
- Hospitality proficiency
- Customer service
- Microsoft Excel
- Computer literacy
- Filing and record keeping
- CPR Certified
Timeline
BBA - Business Administration And Management
Montclair State University
08.2026 - 05.2029
Spa Concierge
The Boca Raton Resort and Club
04.2026 - Current
Hotel Concierge
The Walt Disney Company
05.2025 - Current
Childcare / Entertainer
Little Princess Spa
01.2025 - 05.2025
Camp Counselor
Pine Tree Camps
05.2024 - 08.2024
Sales Associate
Windsor
10.2023 - 05.2024
BBA - Business Administration And Management
Lynn University
08.2023 - 05.2025
Camp Counselor
Steve and Kates Camp
06.2022 - 08.2023