Sophia Krasowski
Mt. Pleasant,SC
Summary
Experienced service team member skilled in appointment scheduling and reservation management. Communicates effectively by phone, resolves concerns promptly, and contributes to reliable daily operations.
Overview
3
3
years of professional experience
Work History
Spa Concierge
The Spa at Sweetgrass-Wild Dunes
Isle of Palms, South Carolina
05.2026 - Current
- Coordinate spa reservations, appointment scheduling, incoming calls, cancellations, modifications, and email correspondence.
- Resolved guest complaints and service issues through professional communication, conflict resolution, and customer service recovery.
- Maintain operational efficiency through facility cleanliness, inventory replenishment, and support boutique retail operations through merchandising.
Hostess/Server
Home Team Bbq
Mt. Pleasant, South Carolina
06.2023 - 02.2025
- Welcomed guests and coordinated seating to optimize dining experience
- Coordinated table turns and waitlist updates during busy service periods.
- Recorded customer orders and processed requests through POS for efficient service
Education
High School Diploma -
Wando High School
Mt. Pleasant, SC06-2025
Associate of Science - Health Sciences
Trident Technical College
Charleston, SC11-2026
Skills
- Appointment scheduling
- Spa treatment knowledge
- Guest experience enhancement
- Conflict resolution
- Customer relations
Timeline
Spa Concierge
The Spa at Sweetgrass-Wild Dunes
05.2026 - Current
Hostess/Server
Home Team Bbq
06.2023 - 02.2025
High School Diploma -
Wando High School
Associate of Science - Health Sciences
Trident Technical College