Makeda Burke
Atlantic City,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Spa Concierge
Borgata Hotel, Casino & Spa
07.2021 - Current
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Supported training initiatives for new staff members to help them quickly acclimate to spa protocols and procedures.
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
- Developed loyal clientele base through consistent delivery of high-quality service experiences and genuine interactions.
- Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
Supervisor
Carina Boutique
05.2020 - 08.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Key Holder
Carina Boutique
10.2017 - 08.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
CSA - Customer Service Associate
Carina Boutique
01.2017 - 08.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
Sales Associate
Gap Factory
08.2009 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06.2008
Skills
- Customer service expertise
- Exceptional communication
- Appointment Scheduling
- Guest Relations
- Time Management
- Teamwork and Collaboration
- Reliability
- Multitasking Abilities
- Goal-Oriented
- Cash Handling
- Patience and Tolerance
- Problem-solving aptitude
Timeline
Spa Concierge
Borgata Hotel, Casino & Spa
07.2021 - Current
Supervisor
Carina Boutique
05.2020 - 08.2020
Key Holder
Carina Boutique
10.2017 - 08.2020
CSA - Customer Service Associate
Carina Boutique
01.2017 - 08.2020
Sales Associate
Gap Factory
08.2009 - 03.2017
High School Diploma -
Atlantic City High School
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