Summary
Overview
Work History
Education
Skills
Timeline
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Makeda Burke

Atlantic City,NJ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Spa Concierge

Borgata Hotel, Casino & Spa
07.2021 - Current


  • Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
  • Supported training initiatives for new staff members to help them quickly acclimate to spa protocols and procedures.
  • Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
  • Developed loyal clientele base through consistent delivery of high-quality service experiences and genuine interactions.
  • Improved team efficiency by effectively coordinating with therapists, management, and other staff members.



Supervisor

Carina Boutique
05.2020 - 08.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Key Holder

Carina Boutique
10.2017 - 08.2020
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

CSA - Customer Service Associate

Carina Boutique
01.2017 - 08.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.

Sales Associate

Gap Factory
08.2009 - 03.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Atlantic City High School
Atlantic City, NJ
06.2008

Skills

  • Customer service expertise
  • Exceptional communication
  • Appointment Scheduling
  • Guest Relations
  • Time Management
  • Teamwork and Collaboration
  • Reliability
  • Multitasking Abilities
  • Goal-Oriented
  • Cash Handling
  • Patience and Tolerance
  • Problem-solving aptitude

Timeline

Spa Concierge

Borgata Hotel, Casino & Spa
07.2021 - Current

Supervisor

Carina Boutique
05.2020 - 08.2020

Key Holder

Carina Boutique
10.2017 - 08.2020

CSA - Customer Service Associate

Carina Boutique
01.2017 - 08.2020

Sales Associate

Gap Factory
08.2009 - 03.2017

High School Diploma -

Atlantic City High School

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Makeda Burke