Amberly Salas
San Antonio,TX
Summary
Friendly and upbeat Spa Attendant with firm understanding of guest safety, operational standards and legal requirements for spa operations. Organized and hardworking with excellent conflict management and communication skills. Good cleaning abilities, excellent physical fitness and strong work ethic.
Overview
3
3
years of professional experience
Work History
Spa Concierge
La Cantera Resort And Spa
04.2023 - Current
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
- Maintained high level of professionalism and discretion when dealing with guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Work Study Student
Our Lady Of The Lake University Business Office
08.2020 - 05.2021
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with staff members to guarantee students received best possible customer service.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Processed student applications and other paperwork in timely manner.
- Coordinated collection of student fees, fines and payments.
Education
Criminal Justice -
Our Lady of The Lake University
San Antonio, TXBachelor of Arts - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX05.2024
High School Diploma -
Del Rio High School
Del Rio, TX05.2020
Skills
- Time management
- Resourcefulness
- Conflict resolution
- Cash handling
- Strong interpersonal skills
- Exceptional communication
- Decision-making abilities
- Guest relations
- Task prioritization
- Organizational skills
- Telephone etiquette
- Appointment scheduling
Affiliations
A member of Alpha Phi Sigma for Criminal Justice Majors
Languages
Spanish
Professional Working
Timeline
Spa Concierge
La Cantera Resort And Spa
04.2023 - Current
Work Study Student
Our Lady Of The Lake University Business Office
08.2020 - 05.2021
Criminal Justice -
Our Lady of The Lake University
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
High School Diploma -
Del Rio High School
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