Focused Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Hi, I’m
Fatima Robison
Fate,TX
Summary
Overview
14
years of professional experience
Work History
JCrew FactoryDallas , TX
Associate Store Manager
11.2022 - 05.2023
Job overview
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Old NavyPlano, TX
Assistant Store Manager
11.2020 - 11.2022
Job overview
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Recruited, interviewed and hired qualified employees to provide top-quality service
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Coach and developed store associates through formal and informal interactions.
GapFrisco, TX
Assistant Store Manager
08.2015 - 11.2020
Job overview
- Collaborated with Store manager to develop strategies for achieving sales and profit goals.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Collaborated With fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow up.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled responsibilities successfully upon Store Manager's absence.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Coordinate merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Enforced company policies and procedures to strengthen operational standards across departments.
Banana RepublicDallas , TX
Customer Service Manager
10.2009 - 07.2015
Job overview
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Generated KPI reports to track and improve metrics.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Evaluated employee job performance and motivated staff to improve productivity.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
Illinois State Board of EducationChicago, IL
Paraprofessional Certificate
07.2005
University Overview
Community Foundation For Jewish Education of Ill.Chicago, IL
Jewish Early Childhood Education And Integration Methodology from Early Childhood Education
06.2001
University Overview
Escuela Normal Texcoco De Mora, Mexico
Licenciatura En Educacion from Teacher Education, Multiple Levels
07.1994
University Overview
Skills
- Business Development
- Customer Service and Engagement
- Time Management
- Retail Operations Management
- Merchandising
- Product and Service knowledge
- Recruiting, Hiring, Onboarding and Training
- Schedule management
- Microsoft expertise
Languages
Spanish
Native/ Bilingual
Involvement
Involvement
- Big Brothers and Sisters of Dallas
- Susan G Komen
- Dress for Success of Texas
- Cancer and Lymphoma Society of Texas
- Helping hands of Rockwall
Timeline
Associate Store Manager
JCrew Factory
11.2022 - 05.2023
Assistant Store Manager
Old Navy
11.2020 - 11.2022
Assistant Store Manager
Gap
08.2015 - 11.2020
Customer Service Manager
Banana Republic
10.2009 - 07.2015
Illinois State Board of Education
Paraprofessional Certificate
Community Foundation For Jewish Education of Ill.
Jewish Early Childhood Education And Integration Methodology from Early Childhood Education
Escuela Normal
Licenciatura En Educacion from Teacher Education, Multiple Levels
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