Fatima Rodriguez
Fort Worth
Summary
Highly motivated employee with a strong desire to take on new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work effectively unsupervised and quickly master new skills. Committed to delivering high-quality results and contributing to the success of the team.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
Malai Kitchen
08.2023 - 11.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Food Runner
Mi Cocina Restaurants
06.2021 - 06.2023
- Double-checked meals placed in window against customer tickets for accuracy.
- Memorized dining room floor plans and understood seat number system.
- Assisted servers to optimize guest dining experience.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Supported serving staff in delivering accurate and well-presented food orders.
Take-Out Server
Mi Cocina Restaurants
06.2021 - 06.2023
- Exercised versatility in fast-paced, agile work environments.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Restaurant Hostess
Mi Cocina
06.2021 - 06.2023
- Greeted guests and sat customers at tables or in waiting areas.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered telephone to provide dining information and take reservations.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Administrative Assistant
Trinity Drywall Systems
06.2016 - 01.2018
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Processed invoice payments and recorded information in account database.
- Conducted new hire orientations to provide company information, establish performance requirements and standards.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TX05.2018
High School Diploma -
Marine Creek Collegiate High School
Fort Worth, TX05.2018
Skills
- Menu Knowledge Retention
- Seating Arrangement Planning
- Dining Customer Service
- Waitlist Coordination
- Customer-Focused Approach
- Adaptable Problem-Solver
- Strong multitasking
- Active learning
Languages
Spanish
Native/ Bilingual
Education and Training
other,other
Timeline
Restaurant Hostess
Malai Kitchen
08.2023 - 11.2024
Food Runner
Mi Cocina Restaurants
06.2021 - 06.2023
Take-Out Server
Mi Cocina Restaurants
06.2021 - 06.2023
Restaurant Hostess
Mi Cocina
06.2021 - 06.2023
Administrative Assistant
Trinity Drywall Systems
06.2016 - 01.2018
High School Diploma -
Marine Creek Collegiate High School
Associate of Arts -
Tarrant County College District
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