Fatima Rosales Custodio
Rolling Meadows ,IL
Summary
A manager with proven leadership at La Michoacana Premium, I also consider myself an efficient person, prioritizing customer satisfaction and training new employees. With a knack for conflict resolution, I excelled at maintaining a safe environment and effectively managing cashier operations. Committed to developing a motivated team, I consistently delivered exceptional service, even under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
La Michoacana Premium
06.2022 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction.
- Monitor daily activities.
- Train new employees.
- Handle all cash closing-related tasks.
- Always prioritizing maintaining good customer service.
- Resolve any customer questions or complaints.
- Take inventory of merchandise.
Waitress/ Cashier
Los 2 Pollos
06.2021 - 09.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Associate Degree In Nursing - Nursing
William Rainey Harper College
Palatine, ILWilliam Fremd High School
Palatine, IL05.2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Conflict resolution
- Hiring and training
Certification
Illinois food service sanitation manager training.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
La Michoacana Premium
06.2022 - 11.2024
Waitress/ Cashier
Los 2 Pollos
06.2021 - 09.2022
Associate Degree In Nursing - Nursing
William Rainey Harper College
William Fremd High School
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