FATIMA RUIZ
FORT WORTH
Summary
Hardworking, highly motivated to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Inmar Intelligence
03.2023 - Current
- Provided a high level of customer service to all clients
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Handled multi-line phone system and promptly transferred calls
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
Clerk, Research
Inmar Intelligence
12.2022 - Current
- Organized information into databases, spreadsheets, and documents using advanced computer skills
- Maintained up-to-date knowledge of company services and products
- Assisted customers with product selection by providing accurate information about products
- Resolved disputes to support customer satisfaction
- Delivered messages to staff and management via email and in person
- Monitored incoming emails, responded to routine inquiries, and escalated complex issues to appropriate personnel for resolution
- Reviewed files and records to obtain information to respond to requests
- Simplified office procedures to increase efficiency and productivity
Education
High School Diploma -
San Francisco De Asis
El Salvador12-2018
Skills
- Administrative tasks
- Customer Service
- Adaptability and Flexibility
- Creative Thinking
- Data Entry
- Office organization
- Mail handling
- Customer and client relations
Languages
Spanish
English
Timeline
Front Desk Receptionist
Inmar Intelligence
03.2023 - Current
Clerk, Research
Inmar Intelligence
12.2022 - Current
High School Diploma -
San Francisco De Asis
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