Fatima Valdiviezo
Patient Care Technitian
Uniondale ,NY
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
1
1
Language
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Patient Care Technician
Nyu Langone
09.2023 - 03.2026
- Monitored vital signs, reported abnormalities, and supported timely clinical interventions
- Assisted patients with bathing, dressing, ambulation, and repositioning using safe handling techniques
- Performed EKGs, specimen collection, and point-of-care testing following unit protocols
- Documented care activities in electronic health records with accuracy and attention to detail
- Room turnovers, and supply restocking to maintain workflow continuity
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
MD urgent care, Assistant Site Manager
City, Great Neck
02.2022 - 09.2023
- Responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial and operational aspects of the site
- Supporting a patient-centric urgent care experience from welcome to the departure of the facility
- Fostering a hospitable and inviting environment where patients feel appreciated and well cared for
- Assisting the physician with basic patient care and medical procedures
- Assisting the site manager with managing patient flow, inventory and following up on labs
- Managing the performance of the front desk operations, having and understand at all times, how many patients w have on site, where they are in the check in process, and what followup needs to be conducted after the patient is discharged
- Ordering medical supplies, medications, vaccinations, and office supplies for the site
- Building strong relationships with physicians and work as a team to enhance the success of the practice
- Ensuring the staff always maintains professionalism, coaching, managing, disciplining and developing the staff when the site manager is not present
- Managing interviews, performance, promotion and disciplining of front desk staff
- Maintain patient confidentiality in accordance with policy and procedures as well as HIPAA requirements.
Cosmetics/Spa Department Manager
Nordstrom, Inc
12.2020 - 01.2022
- Ensure that each customer receives outstanding service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
- Work with the Vendors to drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably
- Participate in the analysis of monthly store performance, reporting current business trends to cover every aspect of the business, as well as competitor performance, to ensure an increase in market share
- Partnered with members of the leadership team to develop long term objectives for the practice related to productivity, compliance, communication, and client satisfaction
- Evaluates the effectiveness of operational procedures and makes immediate changes to facilitate the highest level of customer service and team efficiency
- Develops and implements short-term improvements and plans for long term process improvements to increase productivity & customer satisfaction
- Search, source, and screen potential candidates, utilizing multiple online resources
- Manage pipelines of target partners, or grow existing partnerships
- Inform goals for growth and revenue and advise on cosmetic counter business resource needs
- Created an environment that is passionate about customer service through professionalism, ownership, and initiative
- Empowered a staff of 35 people to handle difficult situation, complicated sales, and use their best judgment
- Responsible for Nordstrom’s Spa inventory purchasing and receiving, ensuring adequate quantity, company expected quality, and cost efficiency
- Maintained budget by controlling operational cost and identifying new measures to cut waste
- Coordinated luxury beauty events with up to 200 customer attendees.
Department Manager
Women, Nordstrom, Inc
12.2019 - 12.2020
- Ensure that each customer receives outstanding service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
- Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual goals are met
- Proven ability to drive positive customer experiences that builds loyalty and deliver measurable results
- Assess sales performance, run diagnostics, and achieve data-driven recommendations on ways to improve output
- Expert on sales data, sales incentives, while also gaining a comprehensive understanding of the sales process for inventory in bounds and outbounds
- Assist in floor moves, merchandising, displaying maintenance to create impactful customer appealing display that drive business
- Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock
- Dealt with delicate clientele involve in Nordstrom’s prothesis program for cancer patients
- Created detailed reports on weekly, monthly, and annual revenues and expenses
Assistant Department Manager
Nordstrom, Inc
12.2015 - 12.2018
- Partner with management to support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
- Assisted with coaching and development of team in a fast- paced environment
- Maintained an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements
- Demonstrates salesmanship skills by maintaining sales productivity levels
- Created detailed reports on weekly, monthly, and annual revenues and expenses
- Develop strategic plan to drive incremental sales by identifying merchandise and inventory opportunities
- Foster cross functional partnerships within luxury designer handbag vendors to influence buy and sales outcomes
- Share best practices with Specialists to improve quality performance and recommend retraining to address any gaps
- Offer training recommendations to the Training team to assist with Specialist knowledge gaps and improved client engagements
- Share performance observations with the Supervisor to assist with coaching and performance improvements
- Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork
- Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support.
Education
Associates of Criminal - Justice
Nassau Community College
Garden City, NY 12.2014 - 01.2016
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY 05.2001 -
Skills
Microsoft Office,Teams, Kronos, Workday,Outlook,Excel
Timeline
Patient Care Technician
Nyu Langone
09.2023 - 03.2026
MD urgent care, Assistant Site Manager
City, Great Neck
02.2022 - 09.2023
Cosmetics/Spa Department Manager
Nordstrom, Inc
12.2020 - 01.2022
Department Manager
Women, Nordstrom, Inc
12.2019 - 12.2020
Assistant Department Manager
Nordstrom, Inc
12.2015 - 12.2018
Associates of Criminal - Justice
Nassau Community College
12.2014 - 01.2016
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
05.2001 -