FATIMA VALLECILLO
Hamilton
Summary
Motivated college student wanting to learn skills in different customer service fields and use those skills and growth towards my future career.
Overview
4
4
years of professional experience
Work History
CSR/Receptionist
Excel Auto Lounge
10.2025 - Current
- Facilitated appointment scheduling for sales inquiries and service visits.
- Utilized CRM and DMS systems to manage check-ins and guest information.
- Communicated appointment updates to customers via text messaging.
- Created extension letters for customers awaiting title delivery.
- Coordinated appointments for both sales and service departments.
- Deescalated customer concerns effectively in person and over the phone.
- Responsible for shipping plates, titles, keys, and related materials securely.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Followed up promptly on all unresolved cases from previous shifts.
Front Desk Associate & Night Auditor
Sheraton Bucks County Hotel
01.2024 - 09.2025
- Resolved booking issues and addressed confrontational guests to maintain service standards.
- Handled housekeeping and engineering complaints to ensure guest satisfaction.
- Corrected front desk errors, issuing compensation when appropriate.
- Prepared each shift for success through comprehensive knowledge and leadership.
- Recognized consistently by peers and management for reliability and thoroughness in task completion.
- Managed accounting tasks, including closing folios and adjusting financial discrepancies.
- Closed front desk cases while emailing guests to provide exceptional service.
- Trained multiple new hires efficiently during peak shifts, enhancing overall training quality.
- Processed payments with accuracy using cash registers, credit card machines, and POS systems.
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere.
- Answered phone professionally and courteously and used proper phone greeting techniques.
- Developed strong relationships with guests through attentive listening and effective communication.
- Verified identification upon check-in for security purposes according to company policy.
- Responded immediately to guest requests, inquiries and concerns.
- Inspected rooms prior to guest arrival for cleanliness standards compliance.
- Maintained compliance with company policies and procedures.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually, or by using computers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Associate
Goodwill
11.2024 - 07.2025
- Delivered efficient checkout service while managing phone inquiries and maintaining organized space.
- Processed new merchandise swiftly, ensuring sales floor remained stocked and presentable.
- Resolved long checkout lines independently, barcode scanning items as needed.
- Computed sale prices and totaled purchases with POS system or cash register.
Child Care Assistant
Boys & Girls Club
04.2022 - 06.2022
- Assisting students with their homework.
- Assisting to help transition them to the next grade level (Making sure they understood their grade level work effectively and offering further assistance).
- Managing student's emotional state and regulating their emotions.
- Supervised outdoor playtime to support child safety.
- Encouraged creativity through music, art projects, storytelling, and other activities.
- Encouraged positive behavior and social interactions among the children.
Education
Bachelor of Science - Biology - Transferring
Mercer County Community College
West Windsor, NJ08-2027
Skills
- Multitasking
- Bilingual
- Computer Literacy
- Cash handling
- Stress Management
- Customer Service Hospitality
- Basic accounting knowledge
- Teamwork
- Data entry
- POS systems
- Phone etiquette
- Basic math
- Account updating
- Scheduling
- Payment processing
Personal Information
Title: College Student
Awards
Mercer County Unsung Heroes, 2022, I got an award as recognition for making my school and community a better place by being active in various clubs and assisting in projects to make the community better. (Selling cupcakes as a fundraiser to donate to the homeless, planting, raising donations for the salvation army)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CSR/Receptionist
Excel Auto Lounge
10.2025 - Current
Customer Service Associate
Goodwill
11.2024 - 07.2025
Front Desk Associate & Night Auditor
Sheraton Bucks County Hotel
01.2024 - 09.2025
Child Care Assistant
Boys & Girls Club
04.2022 - 06.2022
Bachelor of Science - Biology - Transferring
Mercer County Community College