Fatima A. Urdaneta P.
San Antonio,TX
Summary
Dedicated professional with a diverse background, including roles at Galpao Gaucho Brazilian Steakhouse and in the dental field in Venezuela, showcasing exceptional customer service and a strong ability to work independently. Adept at cleaning, sanitizing, and implementing infection control protocols, I excel in creating safe and welcoming environments. My experience has honed my skills in both patient care and team collaboration, leading to significant improvements in customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Custodian
Canyon Ridge Elementary
05.2024 - Current
Cashier and Servers
Galpao Gaucho Brazilian Steakhouse
06.2023 - 04.2024
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
Dentist
Venezuela
12.2009 - 01.2021
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Collaborated with a team of dental professionals to develop interdisciplinary treatment plans tailored to individual patient needs.
- Mentored dental students during their clinical rotations, sharing expertise in various aspects of dentistry.
- Wrote prescriptions for antibiotics and other medications used to treat temporary or long-term dental issues.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Assessed patients' oral health for concerns such as infection pockets and gingivitis.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Administered care in emergency situations to treat tooth injuries.
- Skilled in pediatric dentistry practices which aided in alleviating fear or discomfort among children during their visits.
- Performed complex dental procedures such as root canals, extractions, and dental implant placements to restore patients'' smiles.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
Education
GED -
Universidad Nacional Experimental Romulo Gallegos
San Juan De Los Morros - Venezuela12-2009
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and Dependable
- Customer Service
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Certification
- Certified Custodial Technician Advanced (CCTA) - Cleaning Management Institute (CMI).
- Water Damage Restoration Technician (WRT) - Institute of Inspection, Cleaning, and Restoration Certification (IICRC).
- Green Building & LEED Facility Maintenance Staff Training - U.S. Green Building Council.
Languages
Spanish
English
Limited Working
Timeline
Custodian
Canyon Ridge Elementary
05.2024 - Current
Cashier and Servers
Galpao Gaucho Brazilian Steakhouse
06.2023 - 04.2024
Dentist
Venezuela
12.2009 - 01.2021
GED -
Universidad Nacional Experimental Romulo Gallegos
Similar Profiles
Colleen MellsColleen Mells
ABA specialist at LEUSD, Tuscany Hills Elementary – Railroad Canyon Elementary – Donald Graham ElementaryABA specialist at LEUSD, Tuscany Hills Elementary – Railroad Canyon Elementary – Donald Graham Elementary
Lester ReyesLester Reyes
Registered Nurse at Canyon Ridge HospitalRegistered Nurse at Canyon Ridge Hospital
Yazareth RamirezYazareth Ramirez
Art Instructor, Activity Therapist at Canyon Ridge HospitalArt Instructor, Activity Therapist at Canyon Ridge Hospital
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution
Karen VasquezKaren Vasquez
Registrar at Urban Champions AcademyRegistrar at Urban Champions Academy