Fatima Alejandra Ortega
Houston,TX
Summary
Friendly Checker offering more than 5 years of retail experience. I am organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Accomplished Checker with over 4 years of customer service experience. Enthusiastic personality and pleasant attitude complements skills in organization and information processing.
Overview
6
6
years of professional experience
Work History
Checker
H-E-B
06.2020 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Help maintain a smooth flow of customers by reducing wait times and ensuring quick checkout.
- Be alert to detect fraudulent activities and follow store policies for loss prevention.
Server
Studio Movie Grill
06.2018 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Education
Studying Hospitality Management -
Houston Community College
Houston, TXHigh school diploma -
Spring Woods High School
Houston, TX05.2019
Skills
- Adaptability
- Team player
- Critical thinking
- Customer assistance
- Money Handling
- Customer Service
- Accuracy and Precision
- Effective Communication
- Information recording
- Error Detection
- Document Review
Timeline
Checker
H-E-B
06.2020 - Current
Server
Studio Movie Grill
06.2018 - 05.2019
Studying Hospitality Management -
Houston Community College
High school diploma -
Spring Woods High School
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