FATIMA BOKHARI
Dublin
Summary
Passionate Clinical Mental Health Counseling graduate student with a strong academic background and hands-on experience in client support. Eager to practice theoretical knowledge and skills in a supervised clinical practicum setting. Punctual, disciplined, and willing to contribute new ideas in any workspace. Displays empathy and solicitous communication. Fluency in English, Urdu, Hindi, and Punjabi.
Overview
4
4
years of professional experience
Work History
Front Desk & Clinical Support Specialist
Columbus Counseling Group
Worthington, OH
11.2025 - Current
- Serve as the first point of contact for clients in a mental health private practice, fostering a welcoming, safe, and confidential environment
- Coordinate client intake processes, including scheduling, insurance verification, and maintaining accurate electronic health records (EHR)
- Demonstrate strong understanding of HIPAA compliance and ethical handling of sensitive client information
- Respond to emotionally sensitive situations with empathy and professionalism, including clients experiencing distress, anxiety, or crisis-related concerns
- Develop rapport with a diverse client population, utilizing strong interpersonal and multicultural communication skills
- Collaborate with therapists and administrative staff to optimize client care and office efficiency
- Gain exposure to clinical terminology, treatment processes, and real-world counseling practice operations
Front Desk & Record Management
MD1Stop Urgent Care
Columbus, OH
04.2024 - 05.2025
- Interact with and welcome incoming diverse and multilingual patients into medical practice daily using professionalism, effective verbal communication, empathy, and understanding
- Listen to visitors’ individual needs and concerns to better communicate medical issues with doctors on duty
- Manage confidential records following HIPAA Confidentiality Guidelines while adhering to other mandates and requirements within a medical office setting
- Handle unforeseen patient issues, including panic attacks, physical pain, emotional trauma, and other emotionally difficult interactions, by remaining calm while monitoring the entire office environment
Afterschool Instructor
Kumon Academy
Powell, OH
07.2022 - 12.2024
- Teach mathematics and reading to 60 participating children between the ages of 3 and 15 years old in a tutorial center while monitoring academic, behavioral, and social development progress
- Monitor and assist students with learning and developmental disabilities, as well as behavioral issues, including Down syndrome, ADHD, and autism, to support learning goals and build self-esteem
- Ensure every student is treated as a unique individual while encouraging each to engage in ongoing learning activities
- Grade student assignments and worksheets and review details to track progress and adjust future instruction
- Coordinate with parents to design an individualized study program to ensure overall academic achievement
Education
Master of Arts - Clinical Mental Health Counseling
John Carroll University, College of Health
Cleveland, Ohio08-2027
Bachelor of Arts - Psychology
The Ohio State University, College of Arts & Sciences
Columbus, Ohio12-2024
Bachelor of Science -
The Ohio State University
Columbus, OH05-2023
Skills
- Empathic listening and rapport building
- Culturally competent communication
- Client-centered support and interpersonal engagement
- Knowledge of basic counseling theories and psychological principles
- Ethical decision-making and professional boundaries
- Exposure to clinical documentation and intake procedures
Client Interaction & Support
Clinical Knowledge & Ethics
- Strong verbal and written communication
- Multilingual communication (English, Urdu, Hindi, Punjabi)
- Conflict resolution and de-escalation skills
- Accurate record-keeping and documentation
- Time management and multitasking in fast-paced settings
- Microsoft Office (Word, Excel, PowerPoint)
Communication & Collaboration
Organization & Technical Skills
Timeline
Front Desk & Clinical Support Specialist
Columbus Counseling Group
11.2025 - Current
Front Desk & Record Management
MD1Stop Urgent Care
04.2024 - 05.2025
Afterschool Instructor
Kumon Academy
07.2022 - 12.2024
Bachelor of Arts - Psychology
The Ohio State University, College of Arts & Sciences
Master of Arts - Clinical Mental Health Counseling
John Carroll University, College of Health
Bachelor of Science -
The Ohio State University