Jeanne M. Abernathy
Denver,CO
Summary
Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 20 years of sobriety and ready to help others reclaim lives through use of proper services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
Volunteers Of America Colorado Branch
Denver, CO
05.2020 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Increased awareness of and support participation in self-help and advocacy organizations.
- Communicated with individuals' family members, offering information and insight into support services available at community level
- Provided ongoing assessment, problem-solving, and skill teaching to assist individuals with activities of daily living.
- Helped 15 clients develop new coping mechanisms and techniques to drive behavior modification.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information
Veteran Services Case Manager
Volunteer's Of America Colorado Branch
Denver, CO
05.2019 - 05.2020
- Documented case notes daily with caseload of 35 clients and coordinated follow-ups for seamless case management.
- Coordinated program referrals for community-based resources.
- Delivered social work services to homeless Veterans in outdoor settings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environments.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Secured housing, medical care, and employment for clients by collaborating with various community agencies.
- Conducted research, gathered information from multiple sources and presented results
Receptionist
Trumpet Behavioral Health
Lakewood, CO
01.2017 - 03.2019
- Played key role in being first point of contact for Trumpet Behavioral Health
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department
- Assisted callers with basic information regarding intake process, insurance and waitlist
- Managed over 100 phone calls per day, booked appointments, and greeted clients maintain log books, including sign-in/out logs, front desk expenditures, and calls received
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees
- Develop and utilize effective filing and retrieval systems and maintain office supplies by placing orders and evaluating new products.
Sales Representative
Cowboy Moving & Storage
Englewood, CO
01.2012 - 01.2017
- Provided superior customer service to clients that desire moving services
- Developed new business from companies and homeowners in surrounding areas
- Met with potential customers and advise on all aspects of relocation processes, perform surveys for items to be moved, and provide timely and accurate estimates/pricing using industry-specific software
- Communicated with upper management about potential recruiting needs and conducted interviews
- Managed up to 100 calls per day within small office/call center setting that has numerous interruptions; Data entry of Accounts Payable, time posting, client file generation
- Heavy scheduling of future moves into proprietary software scheduling program
- Consistently achieved monthly bonus and increased sales of moving services by 40%.
Education
High School Diploma -
East High School
Pueblo, CO06.1977
Skills
- CAREER ENHANCEMENTS
- Crisis Response
- Office Management
- Caseload Management
- Problem Solving Skills
- Microsoft Suite Proficient
- Peer Interaction
- Dynamic Communication Skills
- Rapport building
- Leadership skills
- Effective collaboration and interaction
- Privacy and Confidentiality
- Site Visits
- Group Facilitation Support
- Best Practices and Standards
- Supporting Daily Living Needs
- Relationship Issues Management
- Effective Listening
- Creative Solutions
- Emotional Support
- Team Meetings
- Scheduling Medical Appointments
- Life Support Technique Skills
- Community Outreach Programs
- Developing Agendas
- Arranging Transportation
- Grief Support
- Planning Skills
- Crisis Situations
- Life Skills Education
- Constructive Feedback
- Financial Assistance
- Phone Inquiries
- Client Screening
- Interventions Understanding
- Crisis Prevention Intervention
- Case Planning and Management
- Effective Working Relationships
- Coaching and Mentoring
- Personal Interviews
- Cultural Sensitivity
- Intervention Strategies
- Family Outreach
- Safety Protocols
- Client Goal Planning
- Community Referrals
Certification
- MI for Supervisors, Human Services Network of Co, 2/15-2/17/22
- Peer Support Supervisor , CO Mental Wellness Network, 1/12/22
- ASIST, Living Works, 7/20-7/21/21
- COHMIS (CO Homeless Mgmt Information System), HUD/RHY Security Training, 9/16/21
- Advance MI Training to address Trauma in clients, Human Services Network of CO, 6/3/21
- Trauma Informed Care-Working with Sex Offenders, Dr. Amber D. Gray, 9/21/20
- Certified Peer Support Specialist and Family Advocate, CO Mental Wellness Network, 2/25/21
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
Certified Peer Support Specialist
Volunteers Of America Colorado Branch
05.2020 - Current
Veteran Services Case Manager
Volunteer's Of America Colorado Branch
05.2019 - 05.2020
Receptionist
Trumpet Behavioral Health
01.2017 - 03.2019
Sales Representative
Cowboy Moving & Storage
01.2012 - 01.2017
High School Diploma -
East High School
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